When moving out, I discussed the with an associate and the GM if I could not pay rent since I would move out with it the grace period of rent being due. Both confirmed I would not have to pay as long as I was out by 3:30 pm on my move out day. I was out by 10 AM. The GM called me after I moved out to tell me I moved out earlier than she wrote down and now I owe a prorated amount. I reminded her that both she and the associate told me I wouldn’t have to pay anything, she said that never happened and threatened to send my bill to collections if I didn’t pay in person that day. I wasn’t able to go, so I had to send my pregnant wife to pay in my place. I don’t blame this on cubesmart as a whole but only the GM of the old peachtree location in Suwanee GA.
Verified User
•
Apr 6, 2026
3.0/5
3.0/5
could find only 1 cart and it was broken
Verified User
•
Mar 24, 2026
5.0/5
5.0/5
We were there for long time almost nine years. Every thing was smooth safe and working! Unfortunately is was not on our budget anymore.
Verified User
•
Feb 22, 2026
5.0/5
5.0/5
No Issues. A security person did a walk-through on a weekend and welcomed me by name.It was our first meeting, but she knew who I was. ...Impressive..
Verified User
•
Feb 3, 2026
5.0/5
5.0/5
Staff was helpful when I first needed the unit (offered suggestions on size) and streamlined the process. The close out was also easy - just an email, and they took care of everything within the day (when they said they would).
Verified User
•
Jan 5, 2026
5.0/5
5.0/5
Easy move in and move out process. Friendly staff. Easy to make payments online.
Verified User
•
Dec 30, 2025
4.0/5
4.0/5
Security is a little concern
Verified User
•
Dec 24, 2025
5.0/5
5.0/5
The store associate Olga - a good woman
Verified User
•
Dec 23, 2025
4.0/5
4.0/5
It was a pleasure storing with CubeSmart over the past few years. The increase after just 3 months was unexpected. Six months increases were do-able, but 3 months was a deal breaker for me.
When moving out, I discussed the with an associate and the GM if I could not pay rent since I would move out with it the grace period of rent being due. Both confirmed I would not have to pay as long as I was out by 3:30 pm on my move out day. I was out by 10 AM. The GM called me after I moved out to tell me I moved out earlier than she wrote down and now I owe a prorated amount. I reminded her that both she and the associate told me I wouldn’t have to pay anything, she said that never happened and threatened to send my bill to collections if I didn’t pay in person that day. I wasn’t able to go, so I had to send my pregnant wife to pay in my place. I don’t blame this on cubesmart as a whole but only the GM of the old peachtree location in Suwanee GA.
Verified User
•
Apr 6, 2026
3.0/5
3.0/5
could find only 1 cart and it was broken
Verified User
•
Mar 24, 2026
5.0/5
5.0/5
We were there for long time almost nine years. Every thing was smooth safe and working! Unfortunately is was not on our budget anymore.
Verified User
•
Feb 22, 2026
5.0/5
5.0/5
No Issues. A security person did a walk-through on a weekend and welcomed me by name.It was our first meeting, but she knew who I was. ...Impressive..
Verified User
•
Feb 3, 2026
5.0/5
5.0/5
Staff was helpful when I first needed the unit (offered suggestions on size) and streamlined the process. The close out was also easy - just an email, and they took care of everything within the day (when they said they would).
Verified User
•
Jan 5, 2026
5.0/5
5.0/5
Easy move in and move out process. Friendly staff. Easy to make payments online.
Verified User
•
Dec 30, 2025
4.0/5
4.0/5
Security is a little concern
Verified User
•
Dec 24, 2025
5.0/5
5.0/5
The store associate Olga - a good woman
Verified User
•
Dec 23, 2025
4.0/5
4.0/5
It was a pleasure storing with CubeSmart over the past few years. The increase after just 3 months was unexpected. Six months increases were do-able, but 3 months was a deal breaker for me.