Dec. 2025 our rental price went up over $60.00 a year to nearly $500.00 a month. We signed an agreement when we first moved in but were never notified about any new agreements. We were always able to start up our generator, move our slides in and out and work on it periodically if it needed repairs. We documented others in the area who had work done on their RVs too. The end of Nov. our slide would not come in. We called mobile repair service because you cannot drive with an extended slide. While the repair service was working on it the general manager rode up and told us we couldn't work on the RV at all or turn on generator. She was rude and I FELT VERY UNCOMFORTABLE speaking to her. We never signed anything that prevented us from doing repairs if needed. We moved the following week. I will never rent from a CubeSmart again if she represents the policies of your company. Not only that but the lot was always dirty and in disrepair.

Too many rent increases in a short period of time.

Facility setup and accepting ATM/Credit card payments.

Convenient access, reasonable prices, cleanliness

Location, unit size, new front desk lady was exceptional.

Very disorganized operation

Easy place to get in and out of but lots of spiders and mice.

It was fine when we first started and not sure if it was just for the Temecula Parkway location, but the customer service turned horrible. The office seemed to be often closed and the staff were rude at times. And when the prices increased, we found a self storage place that is 10 times cleaner, great customer service, and cheaper.

My last time in store was not a very pleasant experience there seem to be an attitude problem with the store manager of course, my daughter did not help the issue because she got an attitude when the attitude was in her face . She walked out and things got a little calmer. Also new storage unit that I set up was dirty. I had to sweep it. I had to bag the junk and I had to take it home to my own trashcan because you have no trash receptacle for your customers. I happen to like CubeSmart that’s why I use it. But I can honestly say this past experience a couple of days ago was not what I expected. I don’t post my opinions publicly because it is damaging to the company reputation and I do want you to succeed.

Office people are very friendly especially Casadra