I have been trying to access my unit for the last 4 days and cannot seem to get anybody to assist me to do so

I have been with the storage company on Baseline for over 8 years. I was in storage #979 for many years. My rate went from 40.00 plus per month to 100.00 per month for the same storage space. After Cube Smart purchased the building I switched to #978. My cost was about 60.00 per month. A new increase. Came out for another amount scheduled for December 2025. My cost would have been around 78.00 to 80.00 per month. That’s when I started looking for something I could afford. I told the ladies that I hope I don’t have to return but if I do will they rent to me again, they told me if I have to return that they would be happy to rent to me. The above are the reasons I left Cube Smart.

The two ladies that I dealt with were very friendly and helpful every time I went to the office. They were very good to work with.

Maria at the front desk was very helpful and welcoming. Delightful personality. Onboarding was easy and the facilities are clean and quiet.

Easy Access to storage, fair price.

The prices keep on increasing

Very secure to feel more safe than others and beautiful lights at night knowing that we can see in every direction most protected and secured storage unit.

Location

Wasn’t the best experience I’ve had. Even when closing out I was not prorated for closing before my due date.

I would have rated the actual storage as an 8, because the usable area is slightly less than the advertised area (which makes a difference in small spaces), but that was more than balanced out by the site manager, who I would have rated a 12 out of 10. She was truly sensational.