it's a lot like a bait & switch operation - you advertise really good rates online - just to find out that those rates are only for new customers... I started out with around $62+ 2 years ago & the rates kept climbing up & up to $181 two years later... in addition there are all sorts of administrative fees added. Right before I cancelled my 5x10 storage space I asked if I could get some kind of a discount for a smaller space, and I was told NO, only new customers get discounts. So it seems Cubesmart does not value it's longer-term customers.... so I finally got so disgusted & found a MUCH NICER, cleaner facility for MUCH less money with a 2-yr guarantee that rates would not go up. In addition, the Cubesmart managers are never around when you visit the facility. Not a good way to retain your customers.

Need for better signs on each floor to assist in finding the unit.

Never had a problem with cube smart. All went well.

Friendly, courteous, customer service

Clean and efficient service. Staff was helpful answering my concerns. I am very satisfied with the level of service provided. I would recommend to others and would rent again.

every interaction with the staff and facility was positive.

It was the worst storage space ever. Will never use it again and would not recommend it to anyone.

Cleanliness and temperature

All in all a great easy experience. When I checked out there was no way to use the loading dock because of the snow and I had a truck with a lift gate.

My things were kept well