It was very easy to sign up online, and there were many choices for units. Upon arriving at the unit, the customer service representative was very helpful in getting us set up and letting us know how to contact them in case we had any questions.

Because rates adjust astronomicaly

Process extremely smooth. Advertisement for discounted rate was accurate with no hidden fees or stipulations. Arrived and Monique was fun, cheerful, straightforward, you got my paperwork, squared away in a few minutes. This was straight business, and it was exactly what I needed.

The facility was very nice and the manager was great during move in and move out. My issue is with corporate policy on pricing. The monthly rate for my unit increased by $35 only 3-4 months after I moved in. I was told that the street rate had increased and I was still getting a discount from it, based on the promotion in place when I moved in. If that’s true, then my base rate is much higher than advertised on the website (pre-discount price). It sounds like you have different base rates for different customers, which are not available for review. And that you can and do raise rates as often as you like.I was able to get a comparable unit at a new facility, with excellent security, for $60 less per month and a 18 month price lock.Had you not raised my rate so quickly and not told me it could be raised again anytime, you would have had a solid dependable customer for at least 2 years. Now you have an empty unit that you will be renting at 40% off a lower rate with a free month… and probably doing that over and over again, when customers leave because of unexpected increases so soon after moving in. Doesn’t sound like a good business practice.

I had a storage unit with you folks for 13 years and it was smooth and flawless. The manager was always responsive and helpful whenever I had a question. Should I ever need a unit in the future, I'll be back!

Price increased repeatedly. Unit was not "tight" and sealed at door so dirt and trash came in at corner. I have pictures. Latch on unit was faulty, and was not addressed when I left a message to please return my call. To expensive of a rate as when I started!

Loved my experience with you from start to finish. Everything was easy.

So easy to book a unit and then to cancel it as well.

I had a great experience with the service and professionalism of Monique office manager at the Orange Grove location.

location- lady who runs it is nice, friendly and helpful