Great management at the Victorville/Amargosa location. Good price 6 years ago, not so great today. We paid annually for 13 months time. Long-term price reduction incentives work well for us.Cost-effective improvements to attract tenants would be an outside bathroom for the tenants, dumpster for the tenants, outside water faucets, roof vents for the non-climate-controlled units, and inside electrical with LED ceiling lights. I was never familiar with the security system, but 24-7 cameras with long-term storage looking down the aisles is what tenants want. Also, a combination of card and code access is far more secure than code-only access as the facility has today.Also, live-on Managers is a big plus for tenants worried about security. This location came with very able onsite managers who did not live onsite. Working hours were limited.

Th3 experience was nice and easy and done 100% on line.

You guys charge two transactions on my card and still don’t have any answer on your end

Great Service

Constant rent increases

If you’re far from the area and cannot visit often the storage - for the purpose of storing your belongings, prepare to have your unit be broken into. No one seems to check to make sure the units remain secure. Perhaps invest in closed curcuit TV for monitoring at least? To deter theft

I believe I was there 2 years, I have not. Had a single problem, services were amazing my storage didnt collect any dust. 10/10 i will most definitely come back when needed

Apication process was quick and easy. Associate was professional and efficient.

Raised prices, not worth it anymore

To: CubeSmart Corporate Customer Support / Grievance ManagementRE: Formal Grievance and Evidence Preservation RequestStore #6579 | Unit #408 | Victorville, CAIncident Report #: VC260270244Good day,I am writing to formally submit a grievance regarding the theft of all contents from my storage unit at CubeSmart Self Storage, 13627 Amargosa Road, Victorville, CA, and to request immediate preservation of all related records.Tenant and Account Standing.I have maintained Storage Unit #408 for more than two years and have been faithful and timely in meeting all payment obligations throughout my tenancy. At no time was my account delinquent or in violation of CubeSmart policies. I relied on CubeSmart’s representations of security and oversight when entrusting my personal property to your facility.Incident Summary• Date Notified: January 27, 2026• Discovery: Identified during a routine property check• Security: CubeSmart-issued lock and key• Condition: Lock tampered with; all contents stolenFacility staff removed the compromised lock to access the unit, confirming that the unit—previously filled to capacity—was completely empty. Photographic documentation is available.Reporting and Claims• Police report filed with the San Bernardino County Sheriff’s Departmento Incident Report #: VC260270244• Insurance claim filed with USAAFormal RequestsI respectfully request the immediate preservation and release of the following:• Surveillance footage for the relevant timeframe• Gate and access logs for Unit #408 and adjacent units• Lock inspection reports and security or maintenance recordsAdditionally, please provide written clarification regarding:• Security monitoring protocols• Frequency of routine inspections• Theft detection and response proceduresThese materials are essential for insurance review and any further investigative action. Please confirm receipt of this email and provide a response timeline.Sincerely,Winsome LaosPhone: 909-553-7201Email: GoArmy329@gmail.com