The manager Mimi was very helpful and understanding, and her superior Customer Service left a positive lasting impression on us. Because of that we will gladly recommend cubesmart in the future.

Mimi is great. The facility is clean.

Both onsite management and call Center representative has unprofessional and lack thereof customer service as addressed by customers on Consumer Protection.

I contacted Vienna CubeSmart by telephone. I spoke with "Mimi" who was very professional, knowledgeable and patient with me on the telephone. Mimi took the time to explain the rental process and provided information and good tips on storage issues that I would have never thought to ask about. Mimi was a good amount of time on the phone with and me, never making me feel rushed. I even had to call back later with more newbie questions and Mimi returned my call promptly and was very pleasant and genuinely sincere. After speaking on the phone with Mimi, I knew I'd be going with Vienna CubeSmart for my storage needs. This lady is the real deal and you can tell she loves her job. You just don't get this type of customer service on the telephone these days - such a great experience. This facility is very clean and fresh looking. I can't say enough good things about my experience. Thank you Mimi.

My first contact wot Vienna CubeSmart was by telephone. I spoke with "Mimi" who was very patient and generous with her time on the phone. Mimi actually took the time (she didn't try to rush me) to answer all my questions and provided great tips on the storage space and knowledge. Her attitude was professional and you could tell that she was genuinely sincere and wanted to make sure I got all the information I was calling about. I even had to call back later with more questions, I had to leave a message, and Mimi returned my call quickly. I knew from the first telephone conversation with Mimi I was going to use CubeSmart. You just don't get this type of customer service and care these days, let alone, someone to take the time to speak with you on the phone. It truly was amazing and I feel fortunate to have called the Vienna CubeSmart and got Mimi to walk me through the rental. Thank you very much.

The facility was very modern. We appreciated the climate controlled conditions for storing our stuff. The staff was helpful and the monthly rates competitive for Northern Virginia.

The sales person he was very professional and understood what i need it. He went over and above explaining me the everything to do with the rental, he took me to see the storage unit and explain all the details.

Service was great, site was secure and clean and easy to move in and out of throughout the time I rented a unit.

Storage units clean, , usually easy to access, getting in and out is uncomplicated. In my building, the elevator seemed to be out of order several times when I visited the unit, forcing me to have to walk lol the way to the other end of the building to use the elevator at that end. The buildings are big, so it was quite a walk.

The rates were reasonable, the staff helpful, and the facilities convenient, modern and secure.