Unaccountable and unresponsive management; failure to give proper notice of price increases; failure to maintain wood working order and accessibility of unit; mouse droppings, humidity and sanitation issues.

The guy in front integrity and time availability

I made a reservation to sign lease on Thursday on 02/12/26. I arrived on Thursday signed the lease for a 10 by 20. Went to my storage unit only to see it was flooded. Went to the store manager whose name is Marco. He checked the system if there was another 10 by 20 available and there was none. So he said I should sign in for a 10 by30 since that was available. He said he will reach out to his supervisor and a price adjustment will be done. He will get back to me by the end of the day. Today is 02/15/26 and I am yet to hear from Marco the store manager or anyone from Cubesmart.

Cannot simply reserve without a lock being automatically added even though I bought one the last time rented storage there. Also, no one there to check out when I ended rental so I called the main number. They didn’t close account, but emailed store and said I was all set. Store never got message and I had to call again when I got charged for the next month even though I was no longer using it.

Good personnel. Expensive unit cost.

Cool. So verified and the sellers fill out to me anytime 😊 want you have received this message contains new ideas 💡 and you mentioned your desire.

Very easy access. Affordable price.

Easy to reserve. My unit though had a pretty large wall within it taking away space I paid for. My gate code also stopped working for some reason but the person at the desk was helpful.

There was always a funky smell in the building. Most of my stored items were covered in mouse excrement. In June, 2024, the closing gate fell on my car and destroyed the back of my car. No one from the company would return my call to address the issue. It took 16 months for CubeSmart to pay my insurance company in order to get my deductible reimbursed. My monthly rent increased 3 times in the time I was there.

I was unhappy with the prices and the cleanliness of the place but what actually made me decide to move out was the fact that when I call to see if we could be a discount on the price or à promotion or something like that, the person was very rude. The person had a very bad attitude and was not willing to really help me at all.