Price change 2 months after and poor customer service

My experience with Cubesmart was unremarkable until I tried to move out this past week. After clearing my unit out fully on Wednesday, I had to return early Sunday afternoon to remove the lock. I arrived, removed the lock from the vacant unit, and left the premises with the lock and keys, as instructed by the manager.The next day, Marco, the General Manager of the facility, called to inform me that I would be charged a $300 fee for disposal of items left in the storage unit, in this case a mattress apparently. However, I told him that I had cleared the unit out fully on Wednesday, and I shared timestamped photographic evidence of my empty unit. He continued to tell me that there was a mattress in the unit and therefore I would be charged this $300 fee. I told him I would not be paying this fee, as it is not my mattress, and I was not sure what he could mean, as AGAIN I had cleaned everything out on Wednesday, with proof of photo!He then told me I would still be charged this $300 and even threatened my account would not be closed. The fact of the matter is the belonging that is in that unit is not mine, and there is photo, and should be video, evidence to support this, however Marco claims he has watched video footage and not seen anyone move the mattress into my unit. I am not sure how that is possible, as I have never seen the mattress in question in my entire life.I feel gaslit, lied to, disrespected as a customer, and like Marco and his facility are trying to scheme me out of this $300 fee, and I will be recommending people ACTIVELY AVOID CUBESMART from now on. Additionally, I will be sharing this complaint with upper-level members of CubeSmart and reporting the case to the Better Business Bureau.I am Very Disappointed as a customer.

This was one of the worst experiences I have ever had with a service provider. The staff at the Upshur location is extremely rude and unhelpful. After years of dealing with a mice infestation and feces in my unit.. I had enough. I moved one block away to Extra Space Storage and I feel like I should have done it years ago. I may pay a little more, but the price is good for a year and its extremely clean. The staffs response each time I complained... all storage units have mice. Not a solution or true. Several times I was charged late fees because of an auto charge not going thru and then no notice provided to me. DO BETTER!

Unaccountable and unresponsive management; failure to give proper notice of price increases; failure to maintain wood working order and accessibility of unit; mouse droppings, humidity and sanitation issues.

The guy in front integrity and time availability

I made a reservation to sign lease on Thursday on 02/12/26. I arrived on Thursday signed the lease for a 10 by 20. Went to my storage unit only to see it was flooded. Went to the store manager whose name is Marco. He checked the system if there was another 10 by 20 available and there was none. So he said I should sign in for a 10 by30 since that was available. He said he will reach out to his supervisor and a price adjustment will be done. He will get back to me by the end of the day. Today is 02/15/26 and I am yet to hear from Marco the store manager or anyone from Cubesmart.

Cannot simply reserve without a lock being automatically added even though I bought one the last time rented storage there. Also, no one there to check out when I ended rental so I called the main number. They didn’t close account, but emailed store and said I was all set. Store never got message and I had to call again when I got charged for the next month even though I was no longer using it.

Good personnel. Expensive unit cost.

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Very easy access. Affordable price.