There was water damage in my unit that ruined some of my items. The facility was often broken (doors didn't work, and carts were broken). I had a top unit, and there were no ladders.

Poor customer service. I’m still waiting for a call email from the District Manager.

The customer service was great! Thank you very much.

It was very hobble and Rud . Customer service it should be so respectful and hambleing @ the customer service. What I experiance was so horable and mistreating customer. They need upgrading course I hope and pray they don’t treat others the way they treat us.

The pricing was inconsistent throughout my time using the facility and getting a live person on the phone or in person who worked at the location is incredibly difficult.

I’ve been a cubesmart renter for the past 15 years. My family and small business relied on CubeSmart for business and personal use. We live in a congested city where it’s difficult to store heavy equipment and tools without renting from a storage facility. I have had positive experiences with every management team across the country and in DC up until my last rental which lasted about two years at the location on Upsher in Washington DC. Unit 1182. I was even referred to them from the management team at R St. Northeast and the manager reached out to let them (at Upsher) know I was a respectful renter and never caused any problems, even though there were often problems with the facilities functioning properly. Up until renting from the location on Upsher I always felt safe taken care of and respected. That all change and you lost my business Indefinitely throughout the nation at all CubeSmart locations in future endeavors due to the management team, being rude, aggressive, and inconsistent with the customer service standards of CubeSmart. I won’t name names, but I will be filing a formal complaint with DNI.gov and citing violations of Americans with Disabilities Act (ADA) and the Rehabilitation Act of 1973, specifically for denying reasonable accommodations for persons with disabilities and Section 504 of the Rehabilitation Act.

Very Izzy to locate, and good customer service

Izzy to full application on line.

Place is filthy. No cleaning whatsoever! Cockroaches on my floor and in my unit. Other bugs as well. Key pads filthy. No air conditioning all summer. Mold growing on my stuff. Trash been in restroom two months

Convenient and initially cheap but rates go up quickly and site is not kept clean