2 hours trying to access the rented unit was unsuccessful. No one on duty. No access to the basement where the unit was located. One bay open. 4 out of order. Elevators out of order. Worst experience ever.

The facility is poorly maintained, and the service is poor. There were doors out of order when I first rented my unit. Over two years later they were still not fixed. From the moment I began my rental through the work I had to do to end my contract, customer service was generally poor. I would not rent from CubeSmart again.

Very easy to deal with

Great staff

I gave the score of 10 because your agents Preston and Robert at your 175 R Street, NE location were friendly, professional, courteous, and extremely helpful with knowledgeable information about what Cube Smart has to offer. Thank you, Preston and Robert for your service!

My unit got robbed one month in, and then you guys continuously increased the monthly rates nearly every other month.

Very helpful and responsive

Your increase that occurred with a 30 day notice by 25% was extreme

Preston, your employee. He was remarkably professional, informative, kind and courteous. I hope the company will acknowledge his business knowledge and respectful customer service. I received the impression that he takes a lot of personal pride in how he treats others, how well he represents his employer and honors his duties.

Preston was awesome