Bait & switch. Your predecessor company promised a much lower rate (about 40% lower) and your company did. It honor this promised rate. I’m an attorney and if I had more time, I would have sued you.

Excellent in store team,

20% increase in the cost of my storage unit out of the blue with less than 30 days actual notification of the price hike. Excessive percentage of storage unit cost fees for late payments. Janky and ragged facility pavement, same with paint and overall appearance of the facility. Stupidly diffiicult customer service phone access. And the fact that I was charged the $277.15 for the cost of my storgae unit on January 16 when I moved out on January 13 and y'all acted like it was no big deal. Is that enough?

Affotable, easy access.

Great customer service at location

I would recommend that people check other places and their ratings first based on the price increases we've experienced. We have rented a storage unit for about a year and a half, and the price has increased at least twice, considerably. We've downsized to offset the cost, but if it continues we will move elsewhere. The snow removal was not good, and they never treated the ice in front of the doors. The staff working the office have been wonderful though.

Great service at the facility and the home office.

It was easy to rent, easy to pay and easy to access

Good service. Facility looks downtrodden.

The rental process was very easy and fast.