Excellent service and convenient access.Cleanly kept and well maintained.

Storage space is OK ... fairly clean. But it costs too much relative to your competitors.

We received excellent customer service for the entirety of our contract.

Unit flooded. Looked like the it was from the HVAC next door. When mentioned this, the staff wasn’t remotely concerned. They couldn’t do anything because it “wasn’t wet still.” Gave me a flyer and told me to call their insurance.

The storage facility is very clean and well kept. Staff were very helpful and transactions were easy and efficient.

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Both garage doors are not working. One will not open, the other stays open all the time. There was also no code needed for the entry points or the elevators, so combined with the inoperable garage doors, anyone on the DC streets could gain access to any of the storage units. There was also broken glass everywhere in the garage. Just overall not a great first impression.

Monthly fee goes up far too fast.

1. Our unit was broken into and camera equipment and other items taken. No follow up from the managment after we contacted them.2. Bad odors in the elevators.3. Hard to find parking.4. Generally unfriendly attitude by the staff.5. More and more expensive.

No issues. And when I did they were resolved quickly and easily.