Previous answer covers all the reasons

Have always felt you took care of the facility and answered any concerns I had professionally

Very high fees overtime, yearly fee increase and employees are horrible, so many dysfunction on property and areas were not clean

Great employee.

Storage units size isn't the size that you advertise. Would not match competitors price for same size unit.

My entire stay was awesome, service was great! Jason was alway so helpful, I will always recommend your facility.

The dtorage had easy access, and it was very clean.

Good

N/A

Communication with the site was rare and spotty. It got a bit better over the 3 months, but the beginning was rocky and I had to call corporate to get the answers I needed and get the local site to respond. We have used your storage at the same location a total of 4 times over the years and this was a bit less positive that all the prior. Jacqueline was the old manager ( I believe that was her name about 5 years ago) and she was amazing.