Because you guys are the best! I had no problems or difficulties with you!

Good service

My payment was due April 23rd made my payment a couple days in advance, however my daughter wanted to get a United and I decided to get a bigger one to share with her when I went to get the other unit and cancel the one i previously had the representative told me to come on Friday which i did. I meet someone else and when I did the transaction the day after my payment which was already made i was told that i couldn't get my money back and I think that was dishonest business. I would like to get the $72 back.

There was an issue with the power being out for 48 hours at the site. I called the call center and no one knew about the situation. I attempted callling and emailing the site manager, but there was zero communication. There should have been an email or text message about this situation. I only got a response after I emailed the CEO and the Board of Directors requesting help. Thankfully, the district manager promptly called me and within 10 minutes of her call, the power was restored. I should not have ever been in this situation and I definitely should not have had to go to the top leadership team to resolve this situation. Do better!

Clean facility and well maintained.

I moved my belongings into the unit when it was under another company and $100 cheaper. My rent was raised without notice.March 2026. I wasn't even allowed access to my unit for 2wks due to you doing work on the building per the employee. I moved out of the unit on 4/4. I hey checked the unit it was clean and I was told that an email will be mailed to me. On 4/7 I get an email about a late fee. I called and they told me that it would be back dated for the 3th. The email was later sent on the 7th was dated for the 7th as my move out. Also theire was an issue with mice turds all of my belongings that I have to throw out or was

The employees who were working that day (Saturday) were terrific and they did everything they could to help me. However, it was an incredibly busy day and when I needed something I couldn't find them..mindful that they were running around helping so many others...not their fault. The place is huge and I had difficulty finding my space "again" because this massive storage facility requires a few turns and a change of floors. the map of floor three did not contain my unit as it was a 2000 number but easily reached on the third floor. The place was clean and neat.

Mismanagement, deceptive business practices, unclean facilities, incompetent staff.

Because I was late a couple times and my stuff never went up for auction.

This is a good place