Service was impeccable

When your Wilton facility was flooded in 2024 and materials in my unit were damaged/destroyed, I interacted with one of the rudest and most disrespectful service people/managers I've had the displeasure to meet. I believe she may have been working at the Wilton facility temporarily, having been assigned from another of your facilities to help after the flood. She gave me a deadline to remove all my items and said if I didn't do so before a cleaning crew was scheduled to arrive everything would be thrown out. I later learned she had also said that to other persons renting units from you. A few days later, however, I was helped by the most helpful and respectful service manager - I believe his name is Emanuel - who stayed late one night and helped me move some of my materials. The crew that cleaned my unit was also helpful. More recently, at the end of December, when informing one of your store managers that I was closing my account and moving out of my large unit, I was told, also in an inconsiderate way, to get everything out by Saturday or else I'd owe another full month's rent (the rent wasn't due until Monday). When I asked if he could just give me until Monday, he only said "that's the rule." There happened to be a snowstorm on Saturday; I struggled Sunday and Monday to get everything out and then by chance happened to run into Emanuel when I was about to leave the facility and who again helped me and assured me there wasn't a problem closing out my account. In conclusion, my experience with two of your managers was much less than positive; Emanuel, however, in my opinion is deserving of the utmost praise for his professionalism and the respectful way he treats your customers. (I've heard others who rent units at your facility say the same thing.) I later mentioned to others how his helpful attitude toward me that day demonstrated how just one helpful and respectful service interaction can have a most beneficial effect on a person. I continue to maintain a smaller storage unit that remains affordable at your facility.

The drastic monthly increases

They have been good us for 4 years

Your staff is helpful and friendly. I want to specially mention Kati, very helpful and friendly. Also Marian was good and friendly at the checkoutThe storage is nice and cleanBUT the reason I gave this valuation is for the frequency of price increases and the high %.I tried to discuss the matter with headquarters but the lady that answers me was professional but not friendly / helpful,

The main reason was that your price increase happened too soon and too much. And then it went up again, and in January was going up again.

I find it to be poor business to up the cost of a unit 25-30% even before a year- while offering a new customer that same space for less than half of the increase for existing customers- the only reason I moved out- literally into another cube smart location-- make it make sense

Friendly, efficient

Competent, friendly staff. Initial pricing good, but later price hikes unconscionable.

Wonderfulservice and assistance. My items were safe and sound in storage at Cube Smart. Thank you for your efficient and friendly service and safe storage space.