The team at the Winston Salem location (I think their names are Carols and a Michael but not sure) are incredibly terrific in every way possible. Super helpful, accommodating and went out of their way and above and beyond to help me while I was there

The general manager quoted me a rate to move to a smaller unit. After arranging movers and even starting to move he said I needed to sign some more paperwork. The paperwork had a completely different rate. Then he lied about quoting me the rate and was incredibly rude. Never been treated that way before and he was lying.

Location

Safe and flexible storage options

When I first opened the storage unit I did online. A young lady sitting in office did not offer to show me where unit was at. I explained it was my first time there and I didn’t know where anything was located. She handed me my lock and keys, but no offer to show me.

The experience was great except for the steep price hikes throughout my time renting the unit.

Easy to do everything online

The manager was very kind and knowledgeable when showing the unit. He also took care of me in a reasonable amount of time. Service was great.

Great customer services, clean property, staff provides A+ service

The amount that the charges increased was astronomical. We moved down to a smaller unit and paid more for it.