26.05 purchased the vehicle redline finance, found on line and visited dealership. Service was having a new IT system. 19.05 cust first looked at the car and would have it already for the 26.05. Cust lives 1.5 hours away. on the 19.05 cust didnt have her driving license with her to a test drive so the staff member took her out. The infotainment system would be all sorted. Dash board a light about tyre pressure. came back on 26.05 and completed all paperwork. No one really spoke to me apart from up selling things at every opportunity. Not 1 minute and they pushed me out of the dealership but hadnt been shown anything. parting words told dont worry I had a warranty, tyre pressure light still, infotainment system still not working. Had communication from Redline but nothing from the sales person. called the following day and there has been very little to none communication. Cust has had to do all the leg work. cust has called and called and she has been into Lookers Preston who have had to change the tyre but the infotainment system is not working. Cust has spoken to the manager and she had been told to take it to the Skoda dealer locally and they would be able to sort out. When the cust went for the car and it still wasnt fiixed. Cust is going to take the car back tomorrow to get it all sorted. The cust owud like to be given a cc to cover the time it is fixed so she is able to get on. At the end of the day the car should have been fixed before she received it. The cust needs to be contacted via email as she is unable to answer her phone,

please see attachments for customers scanned complaint

Craig promised to sort it out the refund for my warranty insurance which I don't need because of 7 year warranty arrangements for cars serviced with them. He didn't call back. My agreement number is LOOK11734361I'm very disappointed with your level of service and won't be using or recommending you, - nobody answers the phone !!

customer has called as unable to reach the dealership to complaint and refuse the vehicle based on the condition as it is scratched and scuffed on front of the vehicle round to the wing mirrors. Has also advised that she was advised vehicle came with 9 month MOT but has since looked this up online and only has 6 month as due in November.

Quick reply to my enquiry

Salesman was very helpful

I brought my Dacia in for a service to you this morning. When I booked it in I reported 3 faults with the vehicle which needed doing under the warranty. On arrival this morning I was told that there was no record of the reported faults on the booking. The young man told me that you would “do your best”. I am not confident that the jobs will be done. This is a very condensed version of my recent experience with lookers. If the jobs are not done today I will be furthering this complaint.

Dacia Lookers Chester have had my car for 2 weeks now. I was not given a courtesy car, despite being told I would have one, so I have been without access to a vehicle for a fortnight .It is Impossible to get anyone in the service department to answer the phone. I have rung, in excess of 50 times over the last 2 weeks. The phone has only been answered twice in that time. I received one email after submitting an email through the website, which gave me scant information on when I will be getting my car back. I just want to proper information on what the situation is. I can't just pop onto the dealer to get an update as I do not live in Chester. Please can someone please provide me with an update

In November I bought an used Dacia from you and also an RAC extended warranty. The warranty provider tells me they need you to undertake a maintenance inspection in each of the four years of the warranty. Can you tell me how that works? Do you contact me? Do I need to book it? Do you undertake it during annual servicing? Or something else.The warranty ID is LOOK1195256I asked about this in branch but the person I spoke to wasn't aware of this requirement, so excuse my using this channel of communication but I couldn't find any other.Many thanks

I was told the vehical would be valeted, it was, but to an appalling standard. There are still dog hairs oll over the car, the backs of the back seats haven’t been touched, the boot is covered in mud, debris, and there was a lightbulb left in. I paid for GuardX, and if they’ve not cleaned it properly, they can’t have applied guardX everywhere correctly either