I rang to enquire why and was told £180 was the correct price. When I booked through Lookers I was told it was £111

Customer has a headlight unit £948 paid for on order customer - ordered on the 4th Feb26 was told part would be here in 10days so made an appointment to have it fitted on the 12th March - but has now been told there is no deliver date, customer was told there may a back log ??Customer was told to speak to customer service . as to why the part has no delivery now. customer has no indicator at this point - he got the impression that the staff are no bothered

Cust paid £250 and had been told by branch that HQ would have to refund as they had processed it on line.

Sent two emails about a part exchange for my present car, no one got back to me? Wasn't impressed at all we've gone off the boil now?

Good service

Good friendly service, vey help, answered all my questions.

I submitted a complaint, and I was phoned yesterday and missed the call. However, I would like all correspondence in writing please, so I have a trail of what has been said. I think it was Tom who phoned me back yesterday, so can you ask him to email me pleae.Thanks

I bought A Citreon C4 Grand Picasso from you on 5 February 2024. I paid £5599.I now find the goods have the following fault:My clutch has recently gone, and while the work was being carried out they found Subframe Support Beam was severely corroded. The garage said due to how bad this was, it is possible that there was an issue with it when the car was purchased.They have also found water in the rear footwell. When I looked at the car, I also found water in the footwell, and I was told that it was because the car had been washed with the door open. I have not looked in the footwell since, but the fact there is water there again, suggests that I was lied to and that there was an issue with the car when I pur-chased it.I also had an issue that I picked up quite quickly, that I thought was going to be easy to fix, but it lasted quite a while and was only fixed in July 2025. I wish I had brought the car back straight away, as it is causing more hassel than it is worth now.Under the Consumer Rights Act 2015, goods you supply must be of satisfactory quali-ty. As there was a problem with the goods when I bought them, I request that you give me a partial refund of £560 to cover the cost of the subframe being replaced.I did purchase a warranty with it, and was told it would cover everything, but they have rejected this claim as wear and tear and corrosion not being a condition of the policy.In support of my claim I have enclosed: Photos of the Subframe Support Beam.Please respond within 14 days of receiving this contact.

Laurence was very friendly and welcoming and helpful and ensured that I was happy with the process.

Waited ages to see someone who told me that he could not help me