Your sales team were very good they listened to what i had to say and they explained all options

For clarity I should point out that this is a second complaint I am submitting in relation to my purchase of an used car from you, Sandero DA23 SXW, and it is regarding a separate issue.As there was a spare wheel well in the car we asked if we could buy a spare wheel to go with it, as we holiday in remote areas, and we would not be happy with a car without one. We were told that would be fine. My assumption was that it would be a standard sized wheel and it would be installed in the car for us. When I got the car home I discovered a space-saver spare wheel and accessories lying in the boot. I decided I had to make the best of it and I would need to install the wheel myself. I have discovered two problems with this, both related to the fact that the wheel is narrower than a standard wheel. Firstly the securing nut does not tighten sufficiently to secure the wheel. Secondly because the wheel does not fill the well, the boot floor dips into the well when any weight is put on it.I feel therefore I have not been provided with a product which meets the needs of the situation and would request that the situation be rectified.Many thanks

I picked up an used car registration DA23 SXW recently and on Wednesday last week I posted a request for information on this site relating to the service history of the car. On the Friday I was left a telephone message to ring you, which I did on the Saturday. I was told that the lady dealing with the request was away from her desk and would ring me. I’ve not yet received a call, so if someone could look at my request and email me a response I’d be grateful.I’m wanting written confirmation from yourselves that the car, one of your loan cars I believe, has been serviced according to the manufacturer’s recommendations, as this is one of the stipulations of the RAC warranty I purchased from yourselves, and I’m not convinced the entries in the owners manual show this. I will then contact the RAC with that information and confirm that there will be no problem if I make a claim in the future. The handbook shows that the car has received two ‘minor’ services, 14/5/24 at 3,593 miles and 11/9/25 at 16,785.I would also be grateful if you could list for me what was done at each of these services.Many thanks

This isn't exactly a complaint but more of a request for information to establish if a complaint is necessary. I bought a Dacia Sandero reg. DA23SXW, which has been in your ownership since new. I also bought a four year warranty for nearly £1,000. I understand that the manufacturer's recommendation for service of this model is 10,000 miles or a year, whichever comes sooner. The car's service sheets records two services, both described as 'Minor', the first on 14 May 2024 at 3,593 miles and the second on 11 September 2025 at 16,785 miles. Does this not fail to meet the manufacturer's requirements and therefore risk invalidating the warranty?Many thanks for your help with this and I look forward to hearing from you.

I bought an used Dacia Sandero from you last week, reg. DA23SXW. Darren, the salesman who dealt with the sale was great. We felt he dealt with us with integrity and understood and tried hard to meet our needs.There's a couple of things though relating to our overall experience which took a bit of the shine off what was otherwise a very positive experience. I would add that neither of these are problems for me and would not have affected my decision to buy the car, but they may be useful information for you in seeking to achieve the highest standards of customer satisfaction.The first salesman I spoke with a week before gave me the impression that the car had only been used as a shuttle between your branch and your body shop and it would be almost like buying a new car. I suspected this wasn't the case given the age and mileage and assumed it was actually a loan car. This was confirmed when a I found a loan agreement document in the glove compartment.I purchased a spare wheel for the car and when I took ownership I found the spare wheel in its bag, loose in the boot. The bag and the accompanying accessories box were both wet, as was part of the boot and the boot cover. The items had clearly been put in while it was raining with no attempt to keep them dry. Also, it would have been a nice touch to have the wheel secured in place in the well in the boot. As it was a space-saver, the securing screw does not hold it in place so I've had to make a temporary fix for that.

I arrived ( first)!at 7.50 with paperwork for 08.00hrs appt.On reception was a Linda Griffith. She advised there was no appointment for me ? I confirmed that i had received a confirmation of my appointment by email yesterday. “ Show me” was Ms Griffiths response( despite paperwork given) Showed on my iphone the confirmation. Muttered I will make a worksheet up “ but no booking on the system if we have the part that is” I started speaking by advising I was told it takes an hour when Ms Griffiths said “ i will see if we have a technician available “ I advised i was specifically told it would be an hour as i checked at time of booking because I needed to be away by 9.30. As i was talking ( mid sentence) Ms Griffith abruptly got up and stormed off. A customer who saw all this said to me “ how rude”. I agreed and when she returned I tried to point out how rude she had been and asked for her name. Ms Griffith did write her name down for me telling me not to raise my voice!!!! I said I would be making a complaint. She took the key and I went for a coffee. Within 2 minutes yes 2 minutes the time to get my drink and sit down and start a call to my wife Ms Griffith came back with my key and said sll done. I asked how this couLd be done so quickly to be told its only a gromet. I went back to my car which I hadn’t said where it was. It was in the same spot and would have taken 2 minutes to find in the car park therefore I do not believe anything was done as it was parked in exactly the same as when i parked it. Unless someone can check the cctv as see tge technician working on my car I don’t believe anything was done in the 2 minutes they had my key. I look forward to receiving your earliest reply on email to Stephenofliverpool@ gmail.comI wiil escalate this should I not receive a reply within a reasonable timescale.Ps: I was hoping to discuss a new car during the said hour but will not be buying from Chester again.RegardsStephen Smith07921554021

Hi I reserved a car online I went in on the 14th I was told it wasn’t a plug in car which it was making a few enquiries also finding out it had added luxury tax added also . I email The sales person sam jones on the 14th to say I’m not happy he agreed to cancel the sale on the 15tn early morning . I connected my bank who gave me a returns of advance to get the finance sent back to them . I sent. This and I’ve heard nothing. How long will this take ?should I not get some proof this is happening . I am unduly stressed about the whole thing as I cannot afford to pay for a car I don’t own . I could see on the 15th it went back on sale so I can see that part was done.

Tried to contact a few times by phone and email didn't get back to me regarding buying a new car disappointed 😒

Had inital.email contact ans enquiry passed.over but still.not heard anything back

Excellent John was really helpful found me what I wanted and I was really happy. John delivered a great service and was hassel freeReally pleased customerAngela Price