I was messed about, and was told different excuses, and mislead.

Dear Sir/MadamPlease could you forward an email so I can communicate with you directly, I have a 2024 Dacia Jogger from Chester, I am profoundly deaf and cannot find anywhere on your website how I can communicate with you directly, my car was booked in for a service today, it was arranged on my behalf between my wife and your company and the time and date immediately entered into the calendar diary, on arrival this morning there was no evidence of any booking on your system.When the booking was arranged with my wife, and with me standing at her side lip reading, the booking was confirmed as today, I had rearranged very important medical appointments and after a 62 mile round trip during the current fuel emergency situation it was very disappointing and frustrating to find there has been a mix up, given that it was to be a long wait our plans today were to browse around the Lookers site in readiness for a replacement car, to date I have been more than happy with Lookers until today.Setting aside a whole day with a 62 mile round trip then to find out there has been a mix up, having had to return to North Wales and then wait do the same trip again four days later, has now given me cause to rethink think as to whether to reconsider the next car be from within North Wales closer to home and more importantly to seek out a dealership that allows a way for deaf customers to communicate without having to rely on third party involvement.Best regardsPaul

Giving me all the information I needed

My question regarding the features on a particular car were completely ignored by two salesmen. All they did was give me their standard response (i.e. their contact details and offer a test drive). Rubbish.

You advertised the car as a plug in hybrid, and when I got to look at it I had to point out that it was a full Hybrid.

No return call after I called back

I rang to enquire why and was told £180 was the correct price. When I booked through Lookers I was told it was £111

Customer has a headlight unit £948 paid for on order customer - ordered on the 4th Feb26 was told part would be here in 10days so made an appointment to have it fitted on the 12th March - but has now been told there is no deliver date, customer was told there may a back log ??Customer was told to speak to customer service . as to why the part has no delivery now. customer has no indicator at this point - he got the impression that the staff are no bothered

Cust paid £250 and had been told by branch that HQ would have to refund as they had processed it on line.

Sent two emails about a part exchange for my present car, no one got back to me? Wasn't impressed at all we've gone off the boil now?