Good service

Good friendly service, vey help, answered all my questions.

I submitted a complaint, and I was phoned yesterday and missed the call. However, I would like all correspondence in writing please, so I have a trail of what has been said. I think it was Tom who phoned me back yesterday, so can you ask him to email me pleae.Thanks

I bought A Citreon C4 Grand Picasso from you on 5 February 2024. I paid £5599.I now find the goods have the following fault:My clutch has recently gone, and while the work was being carried out they found Subframe Support Beam was severely corroded. The garage said due to how bad this was, it is possible that there was an issue with it when the car was purchased.They have also found water in the rear footwell. When I looked at the car, I also found water in the footwell, and I was told that it was because the car had been washed with the door open. I have not looked in the footwell since, but the fact there is water there again, suggests that I was lied to and that there was an issue with the car when I pur-chased it.I also had an issue that I picked up quite quickly, that I thought was going to be easy to fix, but it lasted quite a while and was only fixed in July 2025. I wish I had brought the car back straight away, as it is causing more hassel than it is worth now.Under the Consumer Rights Act 2015, goods you supply must be of satisfactory quali-ty. As there was a problem with the goods when I bought them, I request that you give me a partial refund of £560 to cover the cost of the subframe being replaced.I did purchase a warranty with it, and was told it would cover everything, but they have rejected this claim as wear and tear and corrosion not being a condition of the policy.In support of my claim I have enclosed: Photos of the Subframe Support Beam.Please respond within 14 days of receiving this contact.

Laurence was very friendly and welcoming and helpful and ensured that I was happy with the process.

Waited ages to see someone who told me that he could not help me

Your sales team were very good they listened to what i had to say and they explained all options

For clarity I should point out that this is a second complaint I am submitting in relation to my purchase of an used car from you, Sandero DA23 SXW, and it is regarding a separate issue.As there was a spare wheel well in the car we asked if we could buy a spare wheel to go with it, as we holiday in remote areas, and we would not be happy with a car without one. We were told that would be fine. My assumption was that it would be a standard sized wheel and it would be installed in the car for us. When I got the car home I discovered a space-saver spare wheel and accessories lying in the boot. I decided I had to make the best of it and I would need to install the wheel myself. I have discovered two problems with this, both related to the fact that the wheel is narrower than a standard wheel. Firstly the securing nut does not tighten sufficiently to secure the wheel. Secondly because the wheel does not fill the well, the boot floor dips into the well when any weight is put on it.I feel therefore I have not been provided with a product which meets the needs of the situation and would request that the situation be rectified.Many thanks

I picked up an used car registration DA23 SXW recently and on Wednesday last week I posted a request for information on this site relating to the service history of the car. On the Friday I was left a telephone message to ring you, which I did on the Saturday. I was told that the lady dealing with the request was away from her desk and would ring me. I’ve not yet received a call, so if someone could look at my request and email me a response I’d be grateful.I’m wanting written confirmation from yourselves that the car, one of your loan cars I believe, has been serviced according to the manufacturer’s recommendations, as this is one of the stipulations of the RAC warranty I purchased from yourselves, and I’m not convinced the entries in the owners manual show this. I will then contact the RAC with that information and confirm that there will be no problem if I make a claim in the future. The handbook shows that the car has received two ‘minor’ services, 14/5/24 at 3,593 miles and 11/9/25 at 16,785.I would also be grateful if you could list for me what was done at each of these services.Many thanks

This isn't exactly a complaint but more of a request for information to establish if a complaint is necessary. I bought a Dacia Sandero reg. DA23SXW, which has been in your ownership since new. I also bought a four year warranty for nearly £1,000. I understand that the manufacturer's recommendation for service of this model is 10,000 miles or a year, whichever comes sooner. The car's service sheets records two services, both described as 'Minor', the first on 14 May 2024 at 3,593 miles and the second on 11 September 2025 at 16,785 miles. Does this not fail to meet the manufacturer's requirements and therefore risk invalidating the warranty?Many thanks for your help with this and I look forward to hearing from you.