Visited this showroom last week and the initial salesperson (Jonathan) was very helpful. When we showed our interest in a certain car, he gave us details, and the price it would cost to change.Unknown to us he then noticed he had quoted for an automatic version of the car, and he left to speak to “the boss” Stephen.Stephen then came to speak to us, and he stated he was sorry that the price we were quoted was for automatic, not manual, but he was willing to “stand by the price”, as long as I was happy driving an automatic.He stated my car was worth between £4500 and £5500, most likely the lower price as there was a management light on in my car.It was left they would ring me when the car they told me about came in, I was to drive it and see how I felt , if I liked it then we would chat again .They rang two days later to say the car was ready to view . My husband and I both specially took time off work and went up that day to see it, drive it .We went back in, thinking deal practically done. We were the ones had to tell Jonathan and ‘stand in boss’ what we had been told ( obviously had been no communication prior to Stephen taking leave)After this, stand in boss appeared to say he had phoned Stephen, who denied what he had said . I’m sure the reaction on our faces said it all, and we reiterated what he had told us . He went back to call Stephen ( who was in a pub watching Cheltenham) which is a very unusual place to conduct business involving sales, and client’s money .Once again what we said was denied, and the ‘stand in boss’ said he had worked with Stephen a long time, and had never known him to lie before. This made us very uncomfortable and annoyed, as we felt this insinuated we were making this all up.The irony is we went with no intention whatsoever of buying an automatic car, but as Stephen actually drew our attention to the error, and made the offer, we obviously then believed that was what we would be getting .My husband was totally disgusted, and I left in tears, at the principle of the entire episode.My husband and his family have at least 15 cars from Charles Hurst over the years, but he will now be advising them to look elsewhere.

The car was in fully working order and had been left in for a service on Monday 9th March, in advance of the MOT on Monday 30th March. The dealership didn't attach the parts they worked on correctly which after leaving the site, caused the water pipe to be damaged and for the car to over heat causing it to break down. The dealership would not help recover the car and sent Lorna to the RAC. The RAC identified the problem and accompanied Lorna back to the dealership to show the service team at Dacia the issue caused by their work. They suggested we use the hire car we have as part of our insurance for 2 days in which time they would fix the issue. The RAC arranged the hire car and Lorna left the car for it to be repaired and collected on Friday 13th March. On Thursday 12th March after not receiving any updates, and no one answering the phones she called to the dealership in person. She was told the car had not been looked at and that no one will get to it until Monday 16th March.The lack of care, with no updates, no urgency and no ownership of the issue caused by the dealership is unacceptable. The quality of the work carried out by the dealership and verified by an independent mechanic (RAC) is negligent and this complaint is formal notice by Lorna to Charles Hurst Ltd to put this right. Failure to do so will result in escalation to senior management within Charles Hurst Ltd (Lookers), and legal action through the Consumer Rights act (2015) and or through section 75 of the Consumer Credit Act 1974.

I am writing to formally express my dissatisfaction with the service I have received. I purchased my car from you in March 2025 and initially had an issue with the Bluetooth microphone. On my first visit, I was told there was no problem, yet the issue persisted. I returned the car for a second visit, and the microphone was replaced, successfully resolving the matter, though it left me without a car for two days.On the evening of Thursday, 19th February, I suffered a flat tyre. I arranged for Kwik Fit to replace it the next day, only to discover that there was no lock nut in the car. I have never replaced any tyres since purchase, and all work has been carried out by Charles Hurst. When I attempted to resolve this, I was passed between departments and failed to receive a callback at the agreed time. Eventually, I was informed that finding the lock nut would be “like a needle in a haystack,” and my only option was to arrange RAC recovery myself. My car was off the road for five days while a simple flat tyre should have been resolved quickly. I also incurred a £35 Kwik Fit call-out fee. The response I received from your staff was dismissive and suggested that it could not be definitive that the car was sold without a lock nut. This lack of ownership and the insinuation that the fault lay with me was extremely disappointing. I believe this situation is unacceptable. A single flat tyre should not result in five days without a vehicle. I would have expected acknowledgment of the error, a sincere apology, and clear steps to put matters right without placing the burden on me. I request that this issue be formally investigated and that appropriate steps be taken to address the inconvenience and costs I have incurred.Yours sincerely,

You did very well.Amazing and brilliant Chloe was adelight to work with. Thank youSent from my iPhone

Careless and reckless sale of a vehicle and failed responsibilty of giving my 20 year old daughter who only passed her driving on sat 7th Feb to be in control of a vehicle as soon as she left the show room risking her life and her boyfriends life and others on the road that wasnt safe or road worthy. Your policy is about having a positive experience you have left her traumisted upset of the whole experience as she thought she was going to crash and hopefully yous havent put her of driving. Appalling service

Pt2 as I didn't know what was wrong with the car or how to ask for a courtesy car I arranged a hire car for the day, at 5.30pm I was informed that the cylinder 2 injector was not firing and needed replacing, the part was ordered so I would have to wait. I was informed that if I wanted I could take the car to use until I could get rebooked for repair. I queried would that not damage the car further to which I was told the damage had already been done. I asked about the possibility of a courtesy car to which I was told he (Chris) would ask. I told him I'd discuss in the morning when I returned the one day hire car. He phoned me 10 minutes later to say that I could have a car and a survey would be sent to my phone. An hour later I received and completed the online servey. I assumed all was well and that I could just pick up next day.Upon arrival I returned the key for the hire car and spoke to Chris. I asked how bad was the position of my car to which he informed me that as it was the injector and seals, quite serious. No timescales were given. I asked about the courtesy car and there wasn't any real information about it except I would have to phone Renault in England. I did and I gave them my details, they got in touch with enterprise car hire to provide a car. In summary I'm disappointed with the lack of customer support from the dealership, the lack of provision of a courtesy car even if you have to provide some funding. The lack of care to the customers plight and finally the seriousness of the fault of the 11month Duster with less than 4000 miles. This scenario has left me with a real sense that Charles Hurst don't really care about their customers no matter

I booked my car in for a vehicle health check on 14/1/26 via telecon. I informed the girl that my 11moonth duster was juddering at low speed and the fuel mpg had dropped significantly. I was given 0900 0n 21/1/26. I arrived promptly at 0840 on the day

Hello,I have written to provide some feedback.We had an exceptional experience with David Annett who assisted us with our recent purchase of a Dacia Duster. He was attentive and engaging without being pushy. We felt that he had provided us with a first class experience.Warm regards,Patrick Leeke

It all comes down to one thing. Justin. His customer service was excellent and made a mundane task seem like grabbing a coffee with an old friend

Dacia duster ayz5711.had to leave car in as it was dangerous to drive.the front discs and pads were shot.only one pad on each side was working.doesnt look like my car was checked before being sold