It all comes down to one thing. Justin. His customer service was excellent and made a mundane task seem like grabbing a coffee with an old friend

Dacia duster ayz5711.had to leave car in as it was dangerous to drive.the front discs and pads were shot.only one pad on each side was working.doesnt look like my car was checked before being sold

I am emailing with serious concerns regarding a service carried out on Saturday 18th October at your Newtownabbey Dacia service centre.The car is my wife’s motability car and this was its first service. The car finished its service and upon asking, I was told the front two tyres were at 4mm and wouldn’t be changed yet but would have another 2-3 months on them.The following day we received a tyre pressure warning message on the dashboard and due to the wet weather, I could hear what I thought was a slow puncture on the driver's side front wheel. I called the RAC out and to their surprise (and mine), they discovered the inside of the wheel was worn down to the cord (as shown in the attached photo). They couldn’t believe it was only serviced the day before and said the car had been left in a dangerous condition and had it gone for a MOT in that condition, we wouldn’t have been allowed to drive it away.I am furious that we were under the false impression that the car was safe to drive after only just passing its service - yet your mechanic has put my wife and children’s life at risk by not noticing such a serious fault. I now have no confidence in the competence of your mechanics and whether anything was actually properly checked in this service.My wife is now in the position of not having access to the car whilst we wait on Kwik Fit coming out to replace both front tyres (as advised by RAC) and we will also need to book it in again with the dealership to get the wheels aligned - but as mentioned earlier, I have zero confidence in the competence of Charles Hurst.I have attached a photo of the tyre, a copy of the RAC report and the service report.I would appreciate your feedback on the above at your earliest convenience.

Excellent service from Eoin. Took the time to explain everything and extremely helpful on the 2 test drives we had.

Very positive and informative experience. Welcoming staff nothing was too much trouble.

Efficient and professional salesman ,but felt like an old friend, genuine gentleman.

MAde enquiry, follow up was speedy with email and phone call. Chloe was very pleasant and answered my questions

Excellent reply to enquiries

Very quick process.

Very pleasant and knowledgeable, couldn't show us car we wanted but is going to let us know when one comes in