I had my car serviced on 18/04/26 by Lookers Renault/Dacia in Stockport. The Dacia app still shows my service as overdue, and has not been recorded correctly. I spoke to the dealership who said I need to contact Dacia. I’ve now spoken to Dacia who said the dealership have used the wrong codes, so the app won’t update. I’ve emailed the dealership but no one has responded. I contacted Lookers customer service on 13/05/26 and they said they’ll get the dealership to contact me and correct the codes. No one has contacted me. I shouldn’t have to phone around to get a service department to do their job properly. I want to register an official complaint and I want the dealership to correct their errors. If they need to correct codes Dacia will tell them. Sandra Santos in Dacia customer service said they repeatedly use the ones codes and should know the correct ones. It’s not my job to sort out Lookers or Dacias internal processes and lack of communication. I want my app to show my service and an explanation of how you will resolve my complaint.

Handed a car with the wrong registration.Sales staff including manager very disrespectful and dismissive.Genuinely very disappointed upsetting.Am still waiting for information about service plan!

You should no why!

Hi I had my duster serviced today checking 8.00 checkout 9.00B service in one hour inc free health check and video. On dacia website they detail service as oil and filter change dieonostic check lub locks plus.The only work done to my car was oil and filter change all carried out in less than 1hour put your labour rate at + £200 £ per hour I would like your view on this and detail what is included on a b service. Tom nealon

Sales man was very helpful

Contacted by the dealer who was polite and understood my requirements

I am writing to formally raise a complaint regarding the ongoing issues with my vehicle and the service I have received from your garage since January.I first brought my car in for a service and diagnostic in January due to the airbag warning light being illuminated. Upon collecting the vehicle, the light came back on immediately as I was leaving the forecourt. I returned straight away and arranged for the car to be booked in again in February, during a period when I would not need the vehicle due to a school trip.I dropped the car off as agreed in February. However, after receiving no communication for an entire week, I contacted the garage myself, only to be told that the vehicle had not yet been looked at and that you were waiting for a part. I accepted this at the time as I was going away the following week and agreed to leave the car with you.The following week, while I was on holiday, I again had to contact the garage for an update. I was informed that the part had still not arrived and that no work had been carried out on my vehicle. As I needed a car for work upon my return, I was then provided with a hire car.When I eventually collected my vehicle the following week, the airbag light once again reappeared immediately as I left the forecourt. I contacted the garage again and was advised to rebook the car during the Easter holidays.I subsequently booked the vehicle in and dropped it off on the Saturday at the start of the holidays. It has now been nearly two weeks, and once again I have received no communication whatsoever. I had to call this morning to be told that the car has still not been worked on and has simply been sitting there, with work now expected to begin next week.This is now the third visit for the same unresolved issue, and I am extremely frustrated with both the lack of progress and the complete absence of proactive communication throughout this process. On every occasion, I have had to chase for updates myself.Furthermore, I filled my car with fuel prior to dropping it off, yet I was provided with a hire car that had no fuel in it, which I find very frustrating.

Jack customer service was excellent.

Got the car i wanted from an efficient salesman.

Found the sales person lacked important information and took to long discussing other subjects