Jack customer service was excellent.

Got the car i wanted from an efficient salesman.

Found the sales person lacked important information and took to long discussing other subjects

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Sales person didn't know some answers to the questions I asked,,informed me that my service plan didn't transfer to my next car .overall enquiry took to long and outcome was disappointing. My husband rang to speak to sales person and left messages for him to ring back but he didn't

I can't get my car started this morning, I've had to take an Uber to work and now I'm late for work, and can't get the car into the garage today for it's check-up! Someone will need to pick my car up or come to my home to get it over, I can't stress enough what a massive inconvenience this is causing and I have to pick up my children from school! And I'm paying money for Ubers that I really don't have, I'm trying really hard to keep calm about this, but it's really pissed me off, all I wanted was a car that is reliable for me and my family and I seem to have been given an absolute disaster of a car.The car is stuck on my drive at422 greenwood road,WythenshaweM229RTAnd I need it for tomorrow especially as my older children need picking up from college too tomorrow.This is causing me so much stress as I really need my vehicle.I really hope something can be done because this is really unacceptableIt's due in today for a repair as I've complained to the garage, but can't get it started.I'm taking my children to a charity game in Liverpool this weekend that I've paid for and we're going to Alton towers to stay over on Monday too and now I've got no car!! What the hell am I meant to do? I need a car to get there. What are lookers going to do to remedy this??? Because I need my car.

I can't get my car started this morning, I've had to take an Uber to work and now I'm late for work, and can't get the car into the garage today for it's check-up! Someone will need to pick my car up or come to my home to get it over, I can't stress enough what a massive inconvenience this is causing and I have to pick up my children from school! And I'm paying money for Ubers that I really don't have, I'm trying really hard to keep calm about this, but it's really pissed me off, all I wanted was a car that is reliable for me and my family and I seem to have been given an absolute disaster of a car.The car is stuck on my drive at422 greenwood road,WythenshaweM229RTAnd I need it for tomorrow especially as my older children need picking up from college too tomorrow.This is causing me so much stress as I really need my vehicle.I really hope something can be done because this is really unacceptableI've had it 2 weeks and the problem has just got worse.

Subject: Formal Complaint – Mis-sold Service Plan and GardX – Dacia Duster MT24 XVCI purchased a new Dacia Duster (MT24 XVC) from Lookers Stockport in 2024. At the point of sale I was offered GardX as an incentive by the salesperson, Daniel Toader. I was also offered a choice of service plans and agreed to purchase the vehicle with the free GardX and a three year service plan.When I collected the vehicle, I asked about the GardX pack, as I had been told there would be a top up or cleaning kit. I was then informed that the vehicle did not have GardX applied and that it had never been requested. As I was collecting my new car at the time, I felt I had little option but to proceed. While disappointing, I accepted this given the relatively small value.However, a more serious issue has now arisen with the three year service plan. Last year I had my first service completed. Due to higher than expected mileage I had both the A and B service completed together. At that time I was told by your service department that the next service would be due at 30,000 miles.When I reached 30,000 miles last week, the vehicle displayed a service reminder. I contacted your service line to book this in and was told I did not have a service plan and would need to contact the dealership. After significant difficulty contacting someone, including being redirected to Lookers Kia, I was eventually informed that because I had exceeded 30,000 miles my service plan had expired and I would need to pay approximately £270 for the service.This is unacceptable for several reasons. It was never explained at the point of sale that the three year service plan was limited by mileage in a way that could result in only one service being provided. I reasonably understood the plan to cover servicing over a three year period. Had it been made clear that exceeding 30,000 miles would effectively invalidate the plan, I would not have agreed to purchase it.Additionally, your own service department instructed me last year to book the next service at 30,000 miles. This advice directly resulted in the plan expiring before I could use it. I have since been told that if I had booked the service at 29,999 miles it would have been covered, which is clearly unreasonable and highlights how poorly this was explained.I also attempted to resolve this directly. I emailed on 03/03/2026 and received a reply from Dannie which did not address the issue and instead asked whether I was interested in buying a new car. I replied requesting that my email be passed to a manager. I have not received any further response.I have therefore been misled on two separate elements of the purchase. First, GardX was offered but never provided. Second, I was sold a three year service plan which has effectively delivered only one year of servicing, while I continue to pay monthly for the plan. The lack of response when I attempted to resolve this informally is also disappointing.I would like a clear explanation of how this is acceptable, and for this matter to be resolved. At a minimum I expect the upcoming service to be honoured under the plan or an equivalent refund for the unused portion of the service plan.

I was booked in for a while you wait service. I arrived promptly at 8am as per the appointment which was meant to be a 2 hour slot. Unfortunately, the car was only ready at 11.15. Some 3hours and 15 mins. The last time I had a while you wait slot, the car was ready in just over an hour.

Car delivered with almost everything missing capet. No manual only told of the basic functions of the car on -off, that's about it. The car was delivered in a dangerous condition. I thought the steering was poor, so I checked the tyer pressure, which should have been psi f 33 r psi 30 was 40 psi all around dangerous and illegal