We put a Nissan in part exchange for a Dacia. The sale was completed over a month ago, the Nissan had finance to be settled and we find you have not paid Nissan Finance their balance which you are obliged to do. Nissan have now taken a further monthly payment which will need repaying.This is clearly not acceptable and it needs immediate attention which should include reimbursement of the additional payment taken.

I am writing to formally raise a complaint regarding my recent vehicle purchase from Lookers, covering several issues that I believe warrant urgent attention and appropriate redress.---PART EXCHANGE VALUATIONPrior to agreeing to the sale, I obtained a valuation of £1,855 for my part exchange vehicle through Webuyanycar. Lookers offered £1,000 — a shortfall of £855. I requested a revised offer of £1,250, which I felt was a reasonable and fair compromise. This request was declined by the manager without any explanation or justification being provided. I find this approach dismissive and unsatisfactory, particularly given the significant disparity between the independent valuation and the offer made.I also note that Lookers received more than £1,000 in commission from the sale of my vehicle. In light of the overall experience I have received, I do not consider this level of commission to be commensurate with the service provided, and I feel a portion of this should reasonably be reflected in the cost of my new vehicle.---VEHICLE CONDITION AND WARNING LIGHTSShortly after taking delivery of my new car, I noticed that foot mats had not been included, despite my expectation that these would form part of the purchase.Within just a few weeks of ownership, I experienced a series of warning lights and alerts in rapid succession:- Spanner warning light- Hill assist warning- ABS brake warning light- Stop and start warning- Tyre pressure warning (TPW)When I contacted the Lookers service department following the spanner light, I was told the earliest available appointment was over two weeks away. I was advised the car was safe to drive in the meantime, which I later found not to be the case. After the tyre pressure warning appeared, I inflated all tyres to the recommended PSI and reset the system as instructed, only for the warning light to reappear immediately upon driving.---IMPACT ON EARNINGS AND INITIAL VISIT TO THE DEALERSHIPDue to the number of warning lights and the condition of the vehicle, I did not feel it was safe to drive while carrying out my work providing private support to clients. This resulted in my having to cancel those sessions, at a direct cost to me of £150 in lost earnings.I drove to the dealership to raise my concerns in person. I was initially assisted by a sales representative, who directed me to Pete, my original sales contact. Pete was with other customers, and I waited a considerable length of time before the business manager attended. The service department had already finished for the day given it being the weekend, and I was asked to return on Monday.---MONDAY VISIT AND RESOLUTIONUpon returning on Monday, I waited in the showroom without being approached or acknowledged. Eventually, Pete and the business manager came down from a meeting and arranged for the car to be seen by the service department.I waited approximately four to five hours in total. During this time, a service department colleague was initially unaware that I held an extended warranty on the vehicle and had to verify this separately. I was told it may be a simple electrical fault. After some time, I went to check on progress and was told the car had been checked initially, however, required closer attention. I was told the engineer was finishing another job first but that my car was to be seen following this. During this time, Pete came over to check in and said for me to see him after the engineer had checked the car.I later observed the engineer checking the front driver's side of the vehicle, alongside another Dacia Duster. He subsequently drove my car out of the workshop and informed me that a faulty brake light switch had caused all of the warning light issues. This had been replaced and the problem resolved.Whilst I am glad the issue was fixed and covered under my extended warranty, I must stress that experiencing a brake light switch failure within weeks of purchase — resulting in multiple safety warnings and a loss of earnings — is entirely unacceptable and raises serious questions about the pre-sale condition of the vehicle.I was unable to speak to Pete following the repair as could not find where he was and I was required to move my vehicle due to limited space in the car park to which no other space was available. I felt it appropriate given the time and attention taken to leave.---I would like to make clear that I do appreciate the time and assistance provided by the colleagues involved throughout this process, and this complaint is in no way a personal reflection on Pete or any individual member of staff. However, the overall circumstances surrounding this transaction have left a great deal to be desired, and I feel it is important to raise these concerns formally.---REQUESTED RESOLUTIONIn light of the above, I am formally requesting the following as reasonable and fair compensation:1. Foot mats to be provided for the vehicle, as should have been included at the point of sale.2. £150 reimbursement for lost earnings resulting from the vehicle being unsafe to drive within weeks of purchase.3. £250 reduction in the overall cost of my vehicle, reflecting the shortfall in the part exchange valuation of my previous car.I consider these requests to be measured and proportionate given the difficulties I have experienced. I would appreciate a written response within 14 days and ask that this matter be escalated to the appropriate complaints department.Should I not receive a satisfactory response within this timeframe, I will consider escalating this matter further, including to Trading Standards and/or the Motor Ombudsman.Yours faithfully,Chris Thompson

I came into the dealer last Wednesday 3rd June for a test drive and part-ex car valuation. I was interested in potential purchase of a Duster or Bigster 1.8 Hybrid either as cash or 0%PCP. My current car was evaluated/inspected and I was informed that I would be informed of my options for purchase. Since then I have received no feedback, and have tried in vain several times to contact by phone. Every time I cannot get through or get e pre-recorded message to 'try again later'. This is very off-putting for a potential customer, and have now resorted to making a complaint to try and get a response.

I had my car serviced on 18/04/26 by Lookers Renault/Dacia in Stockport. The Dacia app still shows my service as overdue, and has not been recorded correctly. I spoke to the dealership who said I need to contact Dacia. I’ve now spoken to Dacia who said the dealership have used the wrong codes, so the app won’t update. I’ve emailed the dealership but no one has responded. I contacted Lookers customer service on 13/05/26 and they said they’ll get the dealership to contact me and correct the codes. No one has contacted me. I shouldn’t have to phone around to get a service department to do their job properly. I want to register an official complaint and I want the dealership to correct their errors. If they need to correct codes Dacia will tell them. Sandra Santos in Dacia customer service said they repeatedly use the ones codes and should know the correct ones. It’s not my job to sort out Lookers or Dacias internal processes and lack of communication. I want my app to show my service and an explanation of how you will resolve my complaint.

Handed a car with the wrong registration.Sales staff including manager very disrespectful and dismissive.Genuinely very disappointed upsetting.Am still waiting for information about service plan!

You should no why!

Hi I had my duster serviced today checking 8.00 checkout 9.00B service in one hour inc free health check and video. On dacia website they detail service as oil and filter change dieonostic check lub locks plus.The only work done to my car was oil and filter change all carried out in less than 1hour put your labour rate at + £200 £ per hour I would like your view on this and detail what is included on a b service. Tom nealon

Sales man was very helpful

Contacted by the dealer who was polite and understood my requirements

I am writing to formally raise a complaint regarding the ongoing issues with my vehicle and the service I have received from your garage since January.I first brought my car in for a service and diagnostic in January due to the airbag warning light being illuminated. Upon collecting the vehicle, the light came back on immediately as I was leaving the forecourt. I returned straight away and arranged for the car to be booked in again in February, during a period when I would not need the vehicle due to a school trip.I dropped the car off as agreed in February. However, after receiving no communication for an entire week, I contacted the garage myself, only to be told that the vehicle had not yet been looked at and that you were waiting for a part. I accepted this at the time as I was going away the following week and agreed to leave the car with you.The following week, while I was on holiday, I again had to contact the garage for an update. I was informed that the part had still not arrived and that no work had been carried out on my vehicle. As I needed a car for work upon my return, I was then provided with a hire car.When I eventually collected my vehicle the following week, the airbag light once again reappeared immediately as I left the forecourt. I contacted the garage again and was advised to rebook the car during the Easter holidays.I subsequently booked the vehicle in and dropped it off on the Saturday at the start of the holidays. It has now been nearly two weeks, and once again I have received no communication whatsoever. I had to call this morning to be told that the car has still not been worked on and has simply been sitting there, with work now expected to begin next week.This is now the third visit for the same unresolved issue, and I am extremely frustrated with both the lack of progress and the complete absence of proactive communication throughout this process. On every occasion, I have had to chase for updates myself.Furthermore, I filled my car with fuel prior to dropping it off, yet I was provided with a hire car that had no fuel in it, which I find very frustrating.