Excellent service

Not sure why I made an appointment 1 week ahead a time- it took 3 days to get to it. The fix seems to be working at this point. Service advisor did a good job.

Everything was super easy to put me in line for a oil changeThe advisor was very kind and very professional.

Everything went well. I was well taken care of even though I had to come back the next day to get the tires on no complaints. Good job!

It was great! In and out in no time

First time there and loved it. Great service!

Very disappointed that the service tech didn’t take the time to remove the under carriage skid plate . He ripped it off it access points and this is the second time it’s happened . My skid plate is ruined

Easy. Polite. No hard upsale. Was able to make an appointment. Used my Ford points.

Ashley Smith was my Service Advisor and it was very smooth, not a long wait, and they did a great job

Brought my 2023 F-150 Limited in for repair. The pre-collision assist capability with emergency braking didn't appear to be working. Here's my experience:The Good1) Service advisor was friendly and welcoming at drop off2) Used Ipad to document exterior of vehicle3) Listened and noted what my issues were4) System codes that existed at drop off where cleared and not present at vehicle drop off5) Valet service dropped vehicle off at residenceThe Bad1) They call it scheduling, however, your vehicle sits in a que (inefficient and frustrating).2) Friday 7:30 am scheduled appointment, didn't start diagnosing the vehicle until after I texted on Monday at 11 am.3) The tests they performed did not pertain to the issue I was having.4) Apparently, the vehicle was finished on Monday evening, however I never received communication that the vehicle was done and ready for pickup (either text msg or Ford service status tracker)5) Received text stating the vehicles do not brake when going forward for pre collision, only in reverse. This is a totally inaccurate reply.6) Insufficient and inaccurate communication with customer7) On Thursday, now being told my vehicle does not have the system (pre-collision assist with emergency braking) installed.8) Spoke with service manager who previously replied that he would research some of the issues and respond later Wednesday evening or Thursday morning with a phone call. No phone call.9) Although the dealership claims i do not have the system installed, my dash options says otherwise.10) As it now stands, they have inadequately troubleshot my system and are essentially calling it good (as equipped).11) Written invoice is lacking any descriptive information regarding the diagnostic and repair.12) Thought perhaps after having my vehicle for 6 days they would send it through the car wash...no such luck.