Brought my 2023 F-150 Limited in for repair. The pre-collision assist capability with emergency braking didn't appear to be working. Here's my experience:The Good1) Service advisor was friendly and welcoming at drop off2) Used Ipad to document exterior of vehicle3) Listened and noted what my issues were4) System codes that existed at drop off where cleared and not present at vehicle drop off5) Valet service dropped vehicle off at residenceThe Bad1) They call it scheduling, however, your vehicle sits in a que (inefficient and frustrating).2) Friday 7:30 am scheduled appointment, didn't start diagnosing the vehicle until after I texted on Monday at 11 am.3) The tests they performed did not pertain to the issue I was having.4) Apparently, the vehicle was finished on Monday evening, however I never received communication that the vehicle was done and ready for pickup (either text msg or Ford service status tracker)5) Received text stating the vehicles do not brake when going forward for pre collision, only in reverse. This is a totally inaccurate reply.6) Insufficient and inaccurate communication with customer7) On Thursday, now being told my vehicle does not have the system (pre-collision assist with emergency braking) installed.8) Spoke with service manager who previously replied that he would research some of the issues and respond later Wednesday evening or Thursday morning with a phone call. No phone call.9) Although the dealership claims i do not have the system installed, my dash options says otherwise.10) As it now stands, they have inadequately troubleshot my system and are essentially calling it good (as equipped).11) Written invoice is lacking any descriptive information regarding the diagnostic and repair.12) Thought perhaps after having my vehicle for 6 days they would send it through the car wash...no such luck.

Was quite pleased with the way the service went

Last minute request for service, and was greeted with a “Yes sir we can come to you” tomorrow!

Erica was very helpful. Thank you!

Good

Excellent service

Ruben Martinez was fantastic. When we first arrived with an issue that was properly fixed at Greenway Ford, he was very responsive and showed empathy and care. We were able to drop off the vehicle when we were headed out of town and he made sure the work was done right and kept me updated throughout the process. Definitely the best service advisor I have experienced.

Great service always.

Excellent

Great experience would recommend.