Had a specific problem that I explained to Darwin. He is an excellent service lead who attended to me as he understood my problem, set the expectation that my vehicle will be touched tomorrow despite I had an appointment at 1 pm on the day. Not his fault but this dealership McDavid Honda Frisco has this constant problem of overbooking in service appointments beyond their technicians capacity. Taking 1 star for the same reason and hope to see an improvement in my future visits. Customers have many choices but for trust reasons they come to McDavid Honda but it appears that customers loyalty is taken for granted and is valued low. Not good sign of so called dealership who takes pride in winning many regional awards. Anyway, thanks to Darwin who understood my issues and removed any diagnostic charges...

I have awesome experience

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Uy helped me understand the services I needed done for my vehicle and made sure to keep me updated throughout the process! He was very nice and answered all my questions.

Ben was great. He answered all of our questions, and was a great help in making our decision

Tavaun was professional and knowledgeable and I got my car back in a timely manner.

I believe that Cristian understood our problems. FYI, we are still waiting for the part to come in.

Had appt, excellent service and accomodations during wait. However, wait time was excessive.

I’ve had the privilege of working with Stephen Bowen prior to David McDavid Frisco and followed him here. He connected me with Darwin, whom I’ve worked with the last few times I’ve taken my car in for service. Darwin is always professional and personable. He is quick to answer questions and makes the experience as painless as possible. Grateful to have found people I trust when it comes to taking care of my car.

On time, curtious, focused on task and communication during the session was good