Awesome Service!!!

Always bring my Honda CRV here to be serviced. Great service and communication.

Excellent service. Didn't see this survey; found in my spam box.

Good

Eric did a great job of taking care of me this time at McDavid Honda. The previous time, I brought my 2019 Pilot in for A1 Service in June or July 2020, I had a new service rep. I don't remember his name, but he quoted me on replacing a fog light and said that the part wasn't in stock. He said that McDavid would call me to schedule a replacement when it came in stock. I never got the call and I had to call in myself 3 months later and schedule the replacement. That's when I asked for my previous service rep, Eric back, and he got the job done quickly and correctly with no BS. Btw- after I left the service department and drove away that previous time in June/July 2020, my windshield became dirty and I went to use the washer fluid and the reservoir was completely empty after I had just brought it in for service. That made me upset.

Tony in service was awesome! He went over all of the suggested cost for services needed on our 2017 Honda Pilot, and evening though some of the things could have waited a little longer, we went ahead with them anyway. Very happy with the work! Our pampered Pilot is road ready again.

Everything is always fine out there, they always take good care of the customers

Good customer service

I love how yall guys took care of me hooked me up with a nice beautiful honda im planning on coming back in the future

When we came to pick up our car, we were made to wait over 2 hours, then given a sales person to finish the final paperwork who had less than a week on the job.He had to excuse himself 3 times to ask questions and try to get printouts of our paperwork (because the printer in that office wasn't working). Then another "sales manager"came in and tried to "upsale" us into another extended warrenty and refused to leave even when we told him NO. It was very upsetting and we felt ambushed and humiliated as his explanations of the extended warrenty offers made no sense but he kept trying to insinuate we were stupid not to accept them. Sad thing is if these options had been offered to us earlier in the process, we might well have decided to consider them. As it is, you have lost all future business with me and all members of my family. We'll find another Honda dealership where we are treated with more respect.Evelyn Dayeday@smu.edu214-476-5963