Our experience with Sam was wonderful. One of his managers though, not so much. The dealership failed to see that there were obvious scratches and paint chips on the front of the vehicle. We bought it before closing and Luckily we took a photo before we left the dealership. We didn’t see it before we drove off because it was so dark outside, but when we took it home into our garage in the light, we saw the paint chips and scratches. One of the managers accused us of knowing about the scratches but not bringing it to their attention. Why in the world would we want a NEW car with scratches and paint chips??? It makes no sense. This is why I’d say our experience wasn’t great with this part of the staff and experience. Sam had no fault in it, but the managers here need to be retrained on customer service. No one would buy a new car knowing it has problems. They failed to disclose it to us, and being accused of knowing about it is ridiculous. The finance manager needs a lesson or two on how to speak with customers!!
Anonymous
•
Sep 16, 2023
5.0/5
5.0/5
Exceptional
Anonymous
•
Sep 15, 2023
5.0/5
5.0/5
Steve was very helpful
Anonymous
•
Sep 15, 2023
5.0/5
5.0/5
i had a phenomenal car buying experience with micheal kennedy jr. he went above and beyond as i traded in a hail damaged 2014 pilot. michael is a high integrity young man and a joy to work with. i bought a 2024 honda pilot and will buy my next honda from you next time too. it was a low stress and easy experience. at the dealership several sales guys said hello to myself and my son, smiling helpful staff. i would recommend david mcdavid and michael kennedy and hope michael is promoted soon. he deserves it.i also had a good experience with christina bernd in finance, she is professional and she was patient with me as i decided not to get additional coverage.truly an exceptional car buying experience! thank you michael kennedy and christina bernd.kind regards,- kimberly autry
Anonymous
•
Sep 15, 2023
5.0/5
5.0/5
great overall help from the salesperson david. he helped me find the right vehicle and exactly what i was looking for.
Anonymous
•
Sep 14, 2023
5.0/5
5.0/5
Leasing 2 vehicles in a very short period of time was great. Sam worked his butt of to make it happen.
Anonymous
•
Sep 13, 2023
5.0/5
5.0/5
This was literally my best car buying experience ever (and that is saying something since I am 54. No hassle on the price, great service, no back and forth. I had originally visited a different Honda dealer in the Dallas area and they actually wanted to mark up the CRV 10K over list.
Our experience with Sam was wonderful. One of his managers though, not so much. The dealership failed to see that there were obvious scratches and paint chips on the front of the vehicle. We bought it before closing and Luckily we took a photo before we left the dealership. We didn’t see it before we drove off because it was so dark outside, but when we took it home into our garage in the light, we saw the paint chips and scratches. One of the managers accused us of knowing about the scratches but not bringing it to their attention. Why in the world would we want a NEW car with scratches and paint chips??? It makes no sense. This is why I’d say our experience wasn’t great with this part of the staff and experience. Sam had no fault in it, but the managers here need to be retrained on customer service. No one would buy a new car knowing it has problems. They failed to disclose it to us, and being accused of knowing about it is ridiculous. The finance manager needs a lesson or two on how to speak with customers!!
Anonymous
•
Sep 16, 2023
5.0/5
5.0/5
Exceptional
Anonymous
•
Sep 15, 2023
5.0/5
5.0/5
Steve was very helpful
Anonymous
•
Sep 15, 2023
5.0/5
5.0/5
i had a phenomenal car buying experience with micheal kennedy jr. he went above and beyond as i traded in a hail damaged 2014 pilot. michael is a high integrity young man and a joy to work with. i bought a 2024 honda pilot and will buy my next honda from you next time too. it was a low stress and easy experience. at the dealership several sales guys said hello to myself and my son, smiling helpful staff. i would recommend david mcdavid and michael kennedy and hope michael is promoted soon. he deserves it.i also had a good experience with christina bernd in finance, she is professional and she was patient with me as i decided not to get additional coverage.truly an exceptional car buying experience! thank you michael kennedy and christina bernd.kind regards,- kimberly autry
Anonymous
•
Sep 15, 2023
5.0/5
5.0/5
great overall help from the salesperson david. he helped me find the right vehicle and exactly what i was looking for.
Anonymous
•
Sep 14, 2023
5.0/5
5.0/5
Leasing 2 vehicles in a very short period of time was great. Sam worked his butt of to make it happen.
Anonymous
•
Sep 13, 2023
5.0/5
5.0/5
This was literally my best car buying experience ever (and that is saying something since I am 54. No hassle on the price, great service, no back and forth. I had originally visited a different Honda dealer in the Dallas area and they actually wanted to mark up the CRV 10K over list.