David McDavid Honda of Frisco Service Department
4.8/5
4.8 /5
1,005 Verified Reviews
1601 Dallas Pkwy, Frisco, TX 75034, US
(469) 405-3754
1,005 Verified Reviews
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5.0/5
5.0 /5
Fast and efficient.

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5.0/5
5.0 /5
Knowledgeable advisor.

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5.0/5
5.0 /5
It was AMAZING, Eric is the absolute best. And to find out that the GM brought back Matt Kahl had made my life perfect. Matt is the best EMPLOYEE EVER! To have him back is so good for this dealership as there is NOBODY better then Matt Kahl.

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5.0/5
5.0 /5
Good experience

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5.0/5
5.0 /5
Great service

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5.0/5
5.0 /5
Keep up the good work 👍

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5.0/5
5.0 /5
It was good. The rep that I dealt with is Christopher Ladd. He answered all of my questions.

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2.0/5
2.0 /5
The 2 star rating is because I scheduled my appointment online for 1:00 I arrived at 12:54 which was scribbled on my car window. Cars that arrived after me meet with their advisor and were processed through. While I am still waiting for advisor Sergio , whom I have not a good experience with in the past. A young man with valet finally asked had I been helped yet? I told him not yet. He said Sergio was with a customer but I saw him walk right past my car. Finally I stopped advisor Susan Mack and asked if she could help. She apologized for the wait and said that she would ask her manger to expedite my service. Susan was amazing!!! She showed empathy and kept me informed of the profess and truthfully friend this horrible experience around. She alone deserves a 5 star rating. David McDavid please do better. When I arrived there was just me and 2 other cars by the time I alerted Susan the whole garage was full. If I hadn’t gotten her attention I would have been there for goodness knows how long . Not sure if will be returning because what’s the point of scheduling ahead

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5.0/5
5.0 /5
Thank you Eric Delgad for your excellent support and for always being so kind, patient, and helpful throughout the service process. I truly appreciate your professionalism and the way you treat customers with genuine care and respect.

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4.0/5
4.0 /5
Would be a 5 but 2.5 hours for a oil change, when I had an appointment is ridiculous. The shuttle driver is one of your best employees.