David McDavid Honda of Frisco Service Department
4.8/5
4.8 /5
1,011 Verified Reviews
1601 Dallas Pkwy, Frisco, TX 75034, US
(469) 405-3754
1,011 Verified Reviews
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5.0/5
5.0 /5
My oil change was scheduled for 7:00am. Cheryl Kennedy (my service advisor) greeted me and located my appointment on her tablet within seconds - I appreciate her warm welcome and efficiency. She explained the process and how long the service would roughly take. Cheryl also showed me the waiting area which I’m familiar with since I’ve visited the dealership many times before.A text was sent to my phone with a link to follow the service progress - that’s a nice self-service feature. Once the oil change was completed and the car was washed, Cheryl came to the waiting area to let me know that the car is ready. It took exactly the time that Cheryl estimated to finish the service - great job in estimating that!Overall it was an excellent experience. Thank you Cheryl for a 5-star customer service! Highly recommended for anyone who needs to talk to a service advisor!

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5.0/5
5.0 /5
Good and fast service

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5.0/5
5.0 /5
Uy provided excellent service as usual however I had to wait for 3 hrs. This was on a Saturday morning so I guess this should have been expected.

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5.0/5
5.0 /5
Sergio and Mike ALWAYS do a great job for me!

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5.0/5
5.0 /5
The overall experience was very good.

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5.0/5
5.0 /5
Susan was great and answered all my questions

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1.0/5
1.0 /5
My experience was horrible. I was very disappointed with my experience. I felt like I was being accused of lying. My problem was not resolved and I was basically told I am just SOL. I realize my problem is just my radio but it means something to me. I will never come back to your dealership again. There was a sales person trying to sell me a car. With the way I was treated I will never buy a car from you guys. So good job your I do t give a crap attitude cost you guys a sale and I will tell everyone I know about the service I had at your establishment

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5.0/5
5.0 /5
Awesome!

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5.0/5
5.0 /5
Everything was ok

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5.0/5
5.0 /5
Great service