Sergio was helpful in explaining things

It was smooth and no hassle and a very pleasant experience.

It was very nice. Eric was very professional and kept me informed. I received updates and the car was washed when I picked it up. My only regret is that I can’t keep coming to David McDavid as my car was leased from McKinney so I have to go there after this service. Wish I had leased it from you all.

Tim Tran is one of the best service representatives at this location. He’s always in a good mood and is super knowledgeable. I really appreciate the personal touch he gives me every time I have my car serviced. I’ve been requesting Tim for at least 5+ years and refuse to see anyone else!! Tim is excellent!!!!!!!!!

Susan was very attentive. She explained the process and gave me a few options to review. I can appreciate the printout I received after my service. This allowed me to thoroughly review everything and decide my next steps regarding car repairs. I will definitely request her upon me coming back to begin services.

The service was quick and affordable and the service rep is always amazing to work with. Kelvin makes it easier to complete a task that usually my least favorite thing to do

My overall experience was great! I have no complaints on the service provided from the technician or my service advisor. Tyler Jordan is awesome! He works hard, keeps busy, and makes sure that I'm comfortable during the wait.During this visit, I scheduled a 10:30 appointment, but my car was not pulled for 2 hours while I sat in the waiting area. I was told that the shop was full and slightly backed up. As a former service advisor, I could understand. What I don't understand is why customers are being scheduled if this is a known issue. If my car would not be serviced for two hours, my appointment window should reflect that. I would have gladly scheduled at 12:00 (assuming it meant my car would be pulled within 30 minutes of the scheduled time). My total time at the dealer was over 4 hours waiting for 3 tires and an alignment. This is not okay. Knowing that I could drive down the street and have new tires in under 45 minutes makes this unacceptable from a reputable Honda dealer's leadership.Again, my service advisor and tech did an amazing job with their service and work!

Great service advisor

Love the Honda family So glad to return!

My sales agent was awesome