was a good experience

it was a good visit. i made an appointment online and brought my car. i was a little put off because i sat in my car for several minutes before any service advisor came to help me and in fact someone who came in after me was helped before me.my service adviser was very helpful. he said it would take about an hour to 90 minutes. it took slightly over 2 hours. the waiting area was good and the water and coffee machine were nice touches. there were a few small kids running around the dealership making a lot of noise while their parents largely ignored them and socialized with each other but if the dealer is ok with that, it didn't affect me too much.i got the text after 90 minutes that gave me the recommended repairs, most of which were unnecessary but listed as urgent, and would have quadrupled the cost.ultimately the battery was replaced and the car is running fine.

i made an appointment online for 10am and when i arrived they asked if i had an appointment, i said yes but they never checked the computer and i waited for half an hour before finally complaining about having an appointment and still waiting. the manager was very gracious and the tech who checked me in was great. they did apply a satisfaction discount and helped buff out a small scuff. overall satisfied but need to work on timeliness for appointment holders on weekends

you were very busy this past saturday morning but everyone seemed to click together... took longer than expected but they keep me informed

very good,service and everything,a good customer service.

Overall good experience

good

love it. was in and out within an hour

the receptionist was nice and courteous..

Fantastic