rey was very polite and informative and didn't leave me in the dark. the service team was fast and did a good job

This was quite an interesting experience to say the least...we drove all the way from Garland as the wife wanted to see it... I’m not sure her mind was made up but the intention was that she wanted to take a look. The price of the vehicle attracted her. Seemed fair.We arrived late on Thursday the 7th (April, 2022). An Le helped us, he was nice. During the conversation he said he was relatively new to sales, and that was fine. To me it was a simple transaction because the wife had inquired more info about it, including how much payments would be like if she were to buy it (that to me was a clear indication that she did want to buy it in fact) anyhow, An Le asked us to sign some paperwork and I said no because I didn't want to feel obligated to make the purchase and I explained to him that that’s how it came across. He said ok. The manager came next and his face was all red. I’m not sure if he was upset or disappointed that those sheets of paper weren't signed. I don't know but that was weird!it was getting late, almost time to close, the manager said in order to move forward the papers had to be signed. Oh! and there was no negotiation at all nor any incentives offers were provided to us to make the sales smoother! I don't know! maybe a couple of free oil changes would have probably done the trick!We agreed to sign the papers and for them to run our credit scores to give us a monthly payment idea of what it would be like.Long story short, the mgr. came back stating that our credit score numbers were good and maybe he could get us a 2.9% apr, that was after we told him that our credit union was offering a 2.4% apr.We waited until 9:30pm to speak with the financial guy, when we came in to his office there was this weird vibe! we explained to him what our credit union was offering us and he said, ok! let me give you a purchase order and come back later! lol that was weird! he never made us feel as we were accomplishing something great! he was just like, hey! get this document and let's get out of here! which I didn’t really mind because it was late, we had our 10 year old and she had to go to school the next day... we didn't get back home until around 10:45pm..Saturday we came back with a cashier's check and spoke with an le. he was nice! he said that they had washed the car. we asked if they could do it again and he said sure.. but I’m not sure that actually happened because when we got it I had dust already.. and he said: well, they leave the doors open...when we spoke with the same financial advisor, I don't think he even asked us how we were doing or anything like that, I don't even think he said congratulations at the end. he was just like: ok, you got the check!? took a look, printed the paperwork he needed to, said: sign here and ok! you are all done! lmao! weird, weird weird transaction! I don't believe the guy needs disciplinary action but he does need to work on his soft skills and realize that without customers he wouldn't have a job (paycheck). he can do such a better job and make people feel really good about what they are doing! specially since I believe the prices are ridiculous for such old cars!at the end, wife is happy and so am I because I love Honda. Honda and Toyotas is all we drive!I would love to give you five stars but that interaction with the mgr. and the financial advisor was something that we had not experienced before. Every single time we go to a dealership people makes us feel really good! Even if we don’t buy anything.

Very good

friendly, helpful, fast.

quick resolution stress free

it was great like always thank you.

everything was done well and in a timely manner

rey was great!

it was great. very fast

I was there for an oil change and regular maintenance