Third time over the life of my car that DMcD has fouled up something! Unbelievable! All this has occurred over the course of seven years. Bad service then. Bad service seven years later.On my latest visit a couple of weeks ago, I went in for an alignment.I called the automated system, scheduled the appointment, told the system I was scheduling an ALIGNMENT; then, I went in, spoke with a service tech, told HIM I was there for an alignment. He passes me on toanother tech. Somehow, the first tech didn'tget the message to the second tech that I was scheduled for an alignment. Second techpersonally checks my vehicles mileage and, presumably, the oil life. Three hours of waitinglater, and at the close of the day, I came outwith a freaking oil change! Oh my goodness! Did the person changing the oil not turn thecar on and check the remaining oil life? Did ANYONE, check the dealership's OWNRECORDS to see when the dealership last changed my oil? I had multi-state travel planned for the next day. I needed my car. What a bind to be left in! Unbelievable... smh
Anonymous
•
Oct 2, 2025
3.0/5
3.0/5
Several services recommended from the diagnostic to identify several lights on the dashboard ie, TPS (not addressed) , traction, FCW (not addressed) ABS System, front & back breaks with rotors (completed- coupons applied), transmission fluid service (completed) etc. I was disappointed that I could not utilize the recommended service $50 coupons for selected some of the recommended services. Overall the service was great & the coupon policy was a bummer.
Anonymous
•
Sep 29, 2025
5.0/5
5.0/5
Jesse is excellent. So pleased and impressed that he has been able to return to work after his major medical tribulations.
Anonymous
•
Sep 29, 2025
5.0/5
5.0/5
It's all good
Anonymous
•
Sep 28, 2025
5.0/5
5.0/5
They were awesome
Anonymous
•
Sep 28, 2025
3.0/5
3.0/5
Thank you to Isaiah for always being so helpful & professional. I have taken my vehicle to be serviced 2x at this location and both times my vehicle has been returned to me dirty and with my personal belongings out of place. I understand you may need to place my things away while working on it but my stuff was thrown in the back and my rear view mirror decor was broken. Will not be coming back to this location again.
Anonymous
•
Sep 27, 2025
3.0/5
3.0/5
Long wait for oil chg but not charged so very much appreciated that. Hv been customer at this location for over 30 years.
Anonymous
•
Sep 26, 2025
5.0/5
5.0/5
Satisfied with the treatment we get from Lucio Luna on helping with everything all the time.
Third time over the life of my car that DMcD has fouled up something! Unbelievable! All this has occurred over the course of seven years. Bad service then. Bad service seven years later.On my latest visit a couple of weeks ago, I went in for an alignment.I called the automated system, scheduled the appointment, told the system I was scheduling an ALIGNMENT; then, I went in, spoke with a service tech, told HIM I was there for an alignment. He passes me on toanother tech. Somehow, the first tech didn'tget the message to the second tech that I was scheduled for an alignment. Second techpersonally checks my vehicles mileage and, presumably, the oil life. Three hours of waitinglater, and at the close of the day, I came outwith a freaking oil change! Oh my goodness! Did the person changing the oil not turn thecar on and check the remaining oil life? Did ANYONE, check the dealership's OWNRECORDS to see when the dealership last changed my oil? I had multi-state travel planned for the next day. I needed my car. What a bind to be left in! Unbelievable... smh
Anonymous
•
Oct 2, 2025
3.0/5
3.0/5
Several services recommended from the diagnostic to identify several lights on the dashboard ie, TPS (not addressed) , traction, FCW (not addressed) ABS System, front & back breaks with rotors (completed- coupons applied), transmission fluid service (completed) etc. I was disappointed that I could not utilize the recommended service $50 coupons for selected some of the recommended services. Overall the service was great & the coupon policy was a bummer.
Anonymous
•
Sep 29, 2025
5.0/5
5.0/5
Jesse is excellent. So pleased and impressed that he has been able to return to work after his major medical tribulations.
Anonymous
•
Sep 29, 2025
5.0/5
5.0/5
It's all good
Anonymous
•
Sep 28, 2025
5.0/5
5.0/5
They were awesome
Anonymous
•
Sep 28, 2025
3.0/5
3.0/5
Thank you to Isaiah for always being so helpful & professional. I have taken my vehicle to be serviced 2x at this location and both times my vehicle has been returned to me dirty and with my personal belongings out of place. I understand you may need to place my things away while working on it but my stuff was thrown in the back and my rear view mirror decor was broken. Will not be coming back to this location again.
Anonymous
•
Sep 27, 2025
3.0/5
3.0/5
Long wait for oil chg but not charged so very much appreciated that. Hv been customer at this location for over 30 years.
Anonymous
•
Sep 26, 2025
5.0/5
5.0/5
Satisfied with the treatment we get from Lucio Luna on helping with everything all the time.