Susan Najjar did a wonderful job directing us through the purchasing process for our Nautilus Reserve. The only hiccup we had was with the process of getting the finance documentation completed. From previous purchases for a Lincoln we had a person sit across a desk from us and hand over a document with an explanation of what the document meant and then we signed the form. With this purchase we were in a small room with no desk and asked several times to put our signature on what appeared to be an laptop type instrument and were unable to see what the document said just a quick explanation from the finance person. Signing on the electronic device was nearly impossible to make out who the signature belonged to. The explanation for the purchase of the protection plans was also a little frustrating in getting an answer of how the purchase would affect the monthly payment often an answer was "let me go see what I can do for you and the finance person would leave and come back with a different payment amount, with assurance from my wife we accepted the protection plan and the monthly payment amount. Again, Susan was very professional and displayed understandable knowledge of the Lincoln products.

Excellent. Appointment was easy, Richard Ancheta facilitated service which was done on time. The new facilities are luxurious.

Came to get an oil change and Richard was my service rep. He explained everything to me and made the process simple. He setup my lyft car service so that I could take care of a few things while my auto was getting serviced. My service experience was excellent!Patrick Jackson

From the start with Mr. Ed, my service advisor, throughout the process, end-to-end, courteousness, professionalism, knowledgeability, customer focused come readily to mind! Mr. Ed and the service staff.. ROCK!!

Quick and easy battery replacement.

Had a problem with power steering on my Ford Fusion Hybrid that required a tow, service and pickup. Richard Ancheta did a wonderful job in getting my warranty to cover all but the deductible and having the work done in a timely fashion. Thank you.

My last visit on 9/16/22 was SO much better than our first visit at the new Frisco location which was rude, condescending and beyond frustrating. Last Friday- Richard met me and even though he wasn’t the assigned service advisor - was such a pleasure and started the appointment off on the right foot. If only ever service appointment started and ended this well.

I’ve always had a good experience with the service department and appreciate their attention to detail and their exceptional customer service

Excellent job thanks

The only problem was trying to make an appointment.