Eddie was very pleasant to work with and knowledgeable about the vehicle we purchased.

Second attempt at service, first was delayed due to a staff shortage that the scheduler was not aware of. Second attempt worked out fine. Arrived a bit early but was addressed at the appointed time and serviced in a timely manor.Point of interest...the day after my service appointment I receive and email with a service special $30 less than I paid (oil change, filter, tire rotation and 26 point inspection for $89.99 andemail offer of...$59.95THE WORKS VEHICLE CHECKUPSCHEDULE SERVICE >• Synthetic Blend Oil Change• Tire Rotation and Pressure Check• Brake Inspection• Multi-Point Inspection• Fluid Top-Off• Battery Test• Filter Check• Belts and Hoses Check

I used the McDavid mobile service for the camera safety recall and oil service. Nathan did a great job. I will continue to use the mobile service when possible. Great job McDavid.

Service personnel were very professional. This was my 2nd oil change there and my only complaint is it takes too long,. Both times there on a Saturday and it was a 2hour or longer wait, this last one I was the first customer at 7:30 and still took 2 hours.

Mohammad was incredibly helpful throughout the buying process. I felt comfortable and informed about the vehicle, and was not bothered during the work day like many dealerships will do. Mohammad’s product knowledge and high customer service set himself, and McDavid apart from the others.

Quick and easy! I also asked to have a recall evaluated but found out I need to be placed on a list to be contacted. I so appreciate the help of the gentleman who assisted me as the last rep shared that I just need to continue calling and asking if the parts arrived. This rep was able to place me on a list so I can avoid the constant follow up.

All good

Repair estimate was $5,300 from Lincoln. I have another automotive repair shop doing the same job for $1,800.

Visit was for punctured tire replacement.

This was the second vehicle that I've purchased from David McDavid Plano and the primary reasons that I came back was (1) Susan, who was my sales rep for my first and second purchase and (2) the great customer service that I've consistently received after the first purchase.