David McDavid Lincoln Frisco Service Department
4.9/5
4.9 /5
170 Verified Reviews
6400 State Highway 121, Frisco, TX 75034, US
(469) 405-3736
170 Verified Reviews
5.0/5
5.0 /5
Great work on the lights and running boards!

5.0/5
5.0 /5
Kelly was awesome. He listened to my concerns and kept my car on schedule since I was waiting on the service. He is a great service advisor!!

5.0/5
5.0 /5
Outstanding James Kelly was wonderful as always

5.0/5
5.0 /5
It was great

5.0/5
5.0 /5
Excellent

1.0/5
1.0 /5
We had a very rough experience. Prior to dropping off the vehicle, I made sure to set expectations. The car needed an entire day of service. So I offered to drop off the car the prior day in order to ensure they’d have it overnight and can get started as soon as possible. The service manager advised me it was the same result if I dropped it off the day before or the day of. Since my wife still needed the car I dropped it off the following day. I called back before closing and I was told the agreement was 2 days. I told the service manager we had said 1 day and he advised me the car isn’t ready. So now I was out of vehicle an additional night. Then the following day, expecting the vehicle will be complete during the day I was vigilantly watching the status updates to the vehicle online. The vehicle was in the final stage for hours and I did my due diligence to call 30 min prior to closing. The service manager said he was actually leaving for the day, which meant the only reason why I was even able to get my vehicle that day was because I had to be proactive. For a vehicle this expensive and a dealership that prides itself on service, I can say my Honda dealership has given me far superior service and treatment than this place. Very disappointed. I was excited to be a customer and everyone was amazing in the sales process but the service after has been terrible.

5.0/5
5.0 /5
Great Service

5.0/5
5.0 /5
Excellent and fast customer service.

5.0/5
5.0 /5
Tristian was great.

5.0/5
5.0 /5
Tristan was very attentive & kept my informed about the status of my vehicle throughout the process.