I brought my car to the Frisco location because the Planet Lincoln is far and I did not want to drive all the way down to Dallas. Planet Lincoln worked on my car back in January and broke a few clips to the dashboard under my steering wheel. I didn’t notice until April. The Frisco location could not fix the clips under warranty because the previous work and workers that broke it were at Planet Lincoln. It seems that transfer of warranty or funds could go between the two dealerships instead of the customer being inconvenienced by having to drive it all the way back down to the Planet Lincoln in Dallas! Now I have wasted 2 days of this when none of this breaking was my fault. I feel very inconvenienced and that’s not great customer service.

Great experience

Convenient, courteous, and quick (as always!).

I usually would say that everything went great because Richard provides great service but this visit was horrible!!!! It always takes days unto a week or weeks for my car to be fixed, and you guys never have any loaners!!! And when I finally got it back, the check engine light was on which has NEVER happened. Why wasn’t that checked out before I got it back?!?!?!I think the service is typically subpar but again, I don’t say anything because Richard does a great job; however you guys really need to increase your level of service!!

Great service.

No problems

Summer was very easy to work with, and the mechanics did an excellent job! I posted a 5 star review on Google under John Thomas.

Just had a flat tire and can’t find tire key after service was done on Thursday. Having to tow to Lincoln Dealership

Brought new vehicle in for front brake noise. Turns out there was a service bulletin on that issue. Cesar managed the process and kept me informed throughout the process.

Transmission fluid change. Richard Ancheta got a new keyfob made fir me while I was there. Really appreciated it. (Though I am trying to understand why I have now had 3 fobs that brought up “see manual” on my dash, and my car would buck & stall, buck & stall until I switched to another fob.