The staff is very helpful and friendly. Moving in has been a pleasant experience!

Amenities aren’t fully functional yet (ex. Jacuzzi)

All was good except I had to run down maintenance to find out what the issue was and get a report on what was done to fix it. Maintenance forgot to leave an explanation.

Perfect

The experience did not meet my expectations considering this is a high end luxury apartment complex. I was bestowed with a number of aps to help me move in but I found these aps to be unintuitive and even when I entered information, like my proof of insurance which was accepted and confirmed, I then received an email stating I was not in compliance and then was automatically signed up for the apartment provided insurance - I then had to go and get this sorted out! A number of mistakes were made that caused me inconvenience, e.g. not giving me the correct amount due for the first month's rent which I had to pay with a cashier's check. I had to go back and get a $27 cashier's check which I then handed to the Deco team in a timely manner. The next day I get a call stating I had not paid - turns out the Deco person who received my check never registered it to my account. I was also told I had 48 hours from the 1st to fill out a survey of any deficiencies we observed in the apartment. We complied and identified a number of items and here we are on the 7th and no one has contacted us to fix those issues! It's been a disappointing experience so far!

Quick response and professional.

JP and staff were courteous and repaired the issue promptly. Very pleased.

My maintenance requests were completed in an efficient and timely manner.

We have absolutely loved living in Deco since we moved in! The concierge, security, cleaning and maintenant staff and leasing office are all so wonderful.

Excellent experience. JP was able to quickly diagnose and fix the problem I had.