Again thank you Frank for always helping us!! You’re a pleasure to talk to when checking in and checking out! You also never hesitate to take payment for us because the cashier is never available. Merry Christmas!!Frank is always so helpful and friendly!!
Verified User
•
Dec 8, 2025
5.0/5
5.0/5
I ENJOYED WORKING WITH MR. FRANK!I appreciate the fast and friendly service that I received. Mr. Frank was a blessing!
Verified User
•
Dec 7, 2025
1.0/5
1.0/5
Although the representative that checked our Outlander in was knowledgeable and friendly, the technician that rotated our tires did not torque them down. After driving approximately 1 mile our rear right tire started to wobble. We pulled over and noticed that the lugnuts were not even hand tight. I had to use the tools that came with the Outlander to tighten the lugnuts for all 4 wheels. I did take the Outlander back to insure that the lugnuts were tightened to the proper specs. This is unacceptable, imagine if the tire had come off on the highway. You need to do a better job at quality control to avoid putting your customers lives in danger. I was also not offered any kind of discount for my inconvenience. From what I'm told is the studs were not damaged, but I will be taking the truck in for a second opinion.Although the representative that checked our Outlander in was knowledgeable and friendly, the technician that rotated our tires did not torque them down. After driving approximately 1 mile our rear right tire started to wobble. We pulled over and noticed that the lugnuts were not even hand tight. I had to use the tools that came with the Outlander to tighten the lugnuts for all 4 wheels. I did take the Outlander back to insure that the lugnuts were tightened to the proper specs. This is unacceptable, imagine if the tire had come off on the highway. You need to do a better job at quality control to avoid putting your customers lives in danger. I was also not offered any kind of discount for my inconvenience. From what I'm told is the studs were not damaged, but I will be taking the truck in for a second opinion.
Verified User
•
Nov 30, 2025
5.0/5
5.0/5
They went above and beyond when purchasing the vehicle.They went above and beyond when purchasing the vehicle.
Verified User
•
Nov 30, 2025
5.0/5
5.0/5
Frank is very helpful . He is informative, keeps you updated on the repair process, explains everything carefully and is transparent. I would highly recommend him to anyone.Frank is great. He is very helpful and has great customer service.
Verified User
•
Nov 22, 2025
5.0/5
5.0/5
Great Service!!Quality service at a good price. Frank Smith is very knowledgeable and cares for his customers!
Verified User
•
Nov 20, 2025
5.0/5
5.0/5
Frank was great and provygreat customer service.Great customer service
Again thank you Frank for always helping us!! You’re a pleasure to talk to when checking in and checking out! You also never hesitate to take payment for us because the cashier is never available. Merry Christmas!!Frank is always so helpful and friendly!!
Verified User
•
Dec 8, 2025
5.0/5
5.0/5
I ENJOYED WORKING WITH MR. FRANK!I appreciate the fast and friendly service that I received. Mr. Frank was a blessing!
Verified User
•
Dec 7, 2025
1.0/5
1.0/5
Although the representative that checked our Outlander in was knowledgeable and friendly, the technician that rotated our tires did not torque them down. After driving approximately 1 mile our rear right tire started to wobble. We pulled over and noticed that the lugnuts were not even hand tight. I had to use the tools that came with the Outlander to tighten the lugnuts for all 4 wheels. I did take the Outlander back to insure that the lugnuts were tightened to the proper specs. This is unacceptable, imagine if the tire had come off on the highway. You need to do a better job at quality control to avoid putting your customers lives in danger. I was also not offered any kind of discount for my inconvenience. From what I'm told is the studs were not damaged, but I will be taking the truck in for a second opinion.Although the representative that checked our Outlander in was knowledgeable and friendly, the technician that rotated our tires did not torque them down. After driving approximately 1 mile our rear right tire started to wobble. We pulled over and noticed that the lugnuts were not even hand tight. I had to use the tools that came with the Outlander to tighten the lugnuts for all 4 wheels. I did take the Outlander back to insure that the lugnuts were tightened to the proper specs. This is unacceptable, imagine if the tire had come off on the highway. You need to do a better job at quality control to avoid putting your customers lives in danger. I was also not offered any kind of discount for my inconvenience. From what I'm told is the studs were not damaged, but I will be taking the truck in for a second opinion.
Verified User
•
Nov 30, 2025
5.0/5
5.0/5
They went above and beyond when purchasing the vehicle.They went above and beyond when purchasing the vehicle.
Verified User
•
Nov 30, 2025
5.0/5
5.0/5
Frank is very helpful . He is informative, keeps you updated on the repair process, explains everything carefully and is transparent. I would highly recommend him to anyone.Frank is great. He is very helpful and has great customer service.
Verified User
•
Nov 22, 2025
5.0/5
5.0/5
Great Service!!Quality service at a good price. Frank Smith is very knowledgeable and cares for his customers!
Verified User
•
Nov 20, 2025
5.0/5
5.0/5
Frank was great and provygreat customer service.Great customer service