Being honest. Dr. Wilson is a saving grace for this location. He remains professional, courteous, patient, and an excellent listener. He is too smooth. The support staff needs some adjustments. The front desk lady, tattoo, braces. She is extremely aggressive almost demeaning. She challenges you as if how dare you call with questions about your fees and charges. She will tell you how it will go and at a rapid pace to where you can't comment back. A lot of background street talk from staff as well

Schedule time was efficient

I have had 3 appointments in the past year. In all 3, I have been struck by the front desk and hygenists' interactions with me. They are not friendly - no smiling, no asking if they can help, no seeming to take an interest in their patients. I am a healthcare provider myself and I know that making patients feel comfortable and valued is important. My spouse has had the same impressions of his interactions at this clinic, BTW. Everyone seems to just be going through the motions here.