I did not see the doctor until an hour and 15 minutes after my appointment time. It was a disruption to the rest of my day’s schedule.It was hard to find a front desk staff member to get an update about the delay.The waiting room floor appeared as if it hadn’t been cleaned or even swept in weeks.

I waited 20 minutes in the lobby after Autumn had finished my cleaning to get checked out. There must be a better system. I had another appointment and was running late. Also the amount I was told I needed to pay was six times what was quoted before the work was done. BUt I'm less concerned about the copay as waiting so long to check out. That'a a problem.

My experience as always was GREAT!! I love my Hygienist, Lauren…

So far and very good.My waiting wasn’t long they have good customer service I will definitely recommend them to the world

This is feedback for my visit on January 5th, 2026. I was called in 10 minutes late at the start of my appointment. At the end of the appointment, I was told to wait in the waiting room for billing. After 25 minutes, I had to approach the receptionist and ask what was going on, since I have been waiting and no one called me. She told me that I was checked out and nothing else is needed. I have never spent more time waiting than for the actual appointment, ever!

Laura s wonderful. Dr kahil also. I was perfectly happy in spite of timing mixup.

Seems that the Smile Alliance Club membership I had placed on file did not sync with your system, so it was showing that I would've owed WAY more $ than necessary for my first visit. Had I not been up to date and very thorough in my own process about the costs, I could've been incorrectly charged. This def seems to be a system issue, not the fault of any staff member, however this occurred both at the beginning of my visit when costs were being explained AND at the end at the payment window.