Seems that the Smile Alliance Club membership I had placed on file did not sync with your system, so it was showing that I would've owed WAY more $ than necessary for my first visit. Had I not been up to date and very thorough in my own process about the costs, I could've been incorrectly charged. This def seems to be a system issue, not the fault of any staff member, however this occurred both at the beginning of my visit when costs were being explained AND at the end at the payment window.