I signed for a treatment plan with $296 copay. But I was shocked to hear during the checkout that my copay was actually $515. They did not communicate the change to me at all. They did not have my consent for added copay and it was beyond my knowledge up until the checkout. I have emailed Columbia manager about it but have not heard back yet.

Pleasant interactions

Had to reschedule a routine cleaning and willing to see anyone; first opening was two months later!Also, the wait time was RIDICULOUS. I was seen almost AN HOUR after my appointment time (apparently there was a dental emergency). While I can definitely appreciate that there was an emergency, NO ONE came out to the waiting area and told me; or told me how much longer it would take before I was seen. I had to arrange special childcare and was an hour late picking them up as a result.