I was early for my appointment. I was still called right away. Everyone are always so pleasant as usual. I really love my Dental experience.😊

Great experience

Office was uncomfortably warm. Would be helpful to know in advance for those who are heat sensitive. Check-in is confusing and could use clarity. A simple, “I’ll be right with you“ would be very helpful as line includes people who are sitting, which is confusing for those who have just walked-in. Hygienist, Nyilah, was fabulous. 5 stars. She called several times for a doctor, and we were told the doc “forgot.” Appt was 90 mins bc of this. No fault of Nyilah.

I have experienced long wait times (half an hour) in checking out. Once due to be forgotten. Yesterday after 15 minutes I went to a check out desk to tell them I had to leave and to send me something. It's a very busy practice I have been going to for almost 3 years. Something needs to change in this regard.

I was asked to do Xrays even though I did them at my last cleaning. If I didn't remember I would have potentially been charged.During the cleaning the ultrasonic scaler was used very aggressively so I asked to stop and do it manually. There were not enough breaks to suction water out of my mouth. It sprayed all over me and left residue on my face that I noticed after I left. My bottom lip was raw from being grazed multiple times. The experience was very uncomfortable and anxiety inducing.

Please call me back about a billing error - I have left a voicemail and not received a callback. My insurance company denied my claim b/c the office failed to provide requested documentation - and then made me pay my balance in order to get my teeth cleaned.

I came for a cleaning as a new patient and expected to get X-rays prior to the cleaning. I confirmed I was there for a cleaning twice with the front desk and the dental assistant. Neither said anything! It was not until the very end of the appointment that I was told I would not be getting a cleaning that day, and I had to book it separately.I did NOT consent to have only X-rays without actual dental service. You wasted my time.I asked for my records and still have not received them.

I received an excessive amount of reminders to be on time. I was and then had to wait 17 min to be seen, without explanation or excuse until I pressed the technician who answered apologized .Then to find out my own dentist was not in office to see me. So you schedule me and then my dentist is not there? Tech services were okYour billing people are very unfriendly, inefficient and surly. Make you waitDid not received requested info to get my own dental records and pressed about xrays

Everything and everyone was pleasant. Never seen a dentist office that big. I was impressed.

I went to get regular cleaning and ex rays. I did not get an option for what I scheduled for.Now I cannot sleep stressing over how to pay for the deep cleaning.