I received an excessive amount of reminders to be on time. I was and then had to wait 17 min to be seen, without explanation or excuse until I pressed the technician who answered apologized .Then to find out my own dentist was not in office to see me. So you schedule me and then my dentist is not there? Tech services were okYour billing people are very unfriendly, inefficient and surly. Make you waitDid not received requested info to get my own dental records and pressed about xrays

Everything and everyone was pleasant. Never seen a dentist office that big. I was impressed.

I went to get regular cleaning and ex rays. I did not get an option for what I scheduled for.Now I cannot sleep stressing over how to pay for the deep cleaning.

I have been extremely frustrated with my first and only experience at Cross Roads Dental due to my experiences in scheduling, the clinical care, and now billing. I plan on posting this publicly to alert other potential patients. I would strongly advise anyone to avoid this practice.

On February 16 I came in the office for my routine care at a 12 pm appointment. I was taken to my room for my routine. As I was about to begin a staff member came in and told me that I was needed upfront. I was spoken to by a front desk attendance who told me that I have a balance of 260 dollars that needed to be paid up front before I could receive services. I enquired why I had the balance and was told that I missed an appointment in Nov. The fees are extremely high

Love Dr Lambert and I am retired and have lots of free time so it really didn't bother me and a pretty patience person. But it is a bad look to have to wait over 30mins for your appointment. In a previous appt before this one, I heard another patient complaining about wait times. I had a long wait time for that appointment as well. My husband has complained about his wait times when he had an appointment. I want ya'll to succeed and I know it is difficult to balance expected patients vs no show

1. I scheduled for a 1hour appt which resulted in an almost 2 hours appt. I may have been longer if I did threatened to leave.2. I mentioned to front desk staff that left a voicemail in reference to attempting to arrive at the right location. She not respond to me. Later I received a text from ZocDoc about my voicemail with instructions. Front desk staff could have explained this to me vs ignoring my statement.

I was told it would be 2 months before I could get my procedure done.I wrote a long email to the manager on your website on Saturday and have not heard anything back from anyone.

Because I had to go to oral surgery