I have experienced long wait times (half an hour) in checking out. Once due to be forgotten. Yesterday after 15 minutes I went to a check out desk to tell them I had to leave and to send me something. It's a very busy practice I have been going to for almost 3 years. Something needs to change in this regard.

I was asked to do Xrays even though I did them at my last cleaning. If I didn't remember I would have potentially been charged.During the cleaning the ultrasonic scaler was used very aggressively so I asked to stop and do it manually. There were not enough breaks to suction water out of my mouth. It sprayed all over me and left residue on my face that I noticed after I left. My bottom lip was raw from being grazed multiple times. The experience was very uncomfortable and anxiety inducing.

Please call me back about a billing error - I have left a voicemail and not received a callback. My insurance company denied my claim b/c the office failed to provide requested documentation - and then made me pay my balance in order to get my teeth cleaned.

I came for a cleaning as a new patient and expected to get X-rays prior to the cleaning. I confirmed I was there for a cleaning twice with the front desk and the dental assistant. Neither said anything! It was not until the very end of the appointment that I was told I would not be getting a cleaning that day, and I had to book it separately.I did NOT consent to have only X-rays without actual dental service. You wasted my time.I asked for my records and still have not received them.

I received an excessive amount of reminders to be on time. I was and then had to wait 17 min to be seen, without explanation or excuse until I pressed the technician who answered apologized .Then to find out my own dentist was not in office to see me. So you schedule me and then my dentist is not there? Tech services were okYour billing people are very unfriendly, inefficient and surly. Make you waitDid not received requested info to get my own dental records and pressed about xrays

Everything and everyone was pleasant. Never seen a dentist office that big. I was impressed.

I went to get regular cleaning and ex rays. I did not get an option for what I scheduled for.Now I cannot sleep stressing over how to pay for the deep cleaning.

I have been extremely frustrated with my first and only experience at Cross Roads Dental due to my experiences in scheduling, the clinical care, and now billing. I plan on posting this publicly to alert other potential patients. I would strongly advise anyone to avoid this practice.

On February 16 I came in the office for my routine care at a 12 pm appointment. I was taken to my room for my routine. As I was about to begin a staff member came in and told me that I was needed upfront. I was spoken to by a front desk attendance who told me that I have a balance of 260 dollars that needed to be paid up front before I could receive services. I enquired why I had the balance and was told that I missed an appointment in Nov. The fees are extremely high

Love Dr Lambert and I am retired and have lots of free time so it really didn't bother me and a pretty patience person. But it is a bad look to have to wait over 30mins for your appointment. In a previous appt before this one, I heard another patient complaining about wait times. I had a long wait time for that appointment as well. My husband has complained about his wait times when he had an appointment. I want ya'll to succeed and I know it is difficult to balance expected patients vs no show