satisfied

Informative and smooth

I was very impressed it was the first time in all my years of going to dentist that someone showed me how to brush my teeth the proper way.

Dental one says sent a debt collector to contact me about $250.00 balance. At my last appt, about about one month ago, I asked if owed a balance. Cindy stated that an error was made by Dental One when submitting a claim to my insurance company for payment. She told me that I did not have a balance. I don’t know why a Dental One turned my account over to a debt collector without first contacting me to discuss and after making a mistake submitting my claim to my insurance company.

I went in to get a chipped tooth fixed. I left with the same chipped tooth. The dentist did not fix it. I was told the tooth being chipped wasn't an "accident" it was apparently my fault (even though a huge bone was in my food... this chipping the tooth). I was told I grind my teeth. I do not. I was told everytime I eat my bottom tooth hits my top tooth, making it weak. It does not. The dentist said he could shave the bottom tooth down but it would "grow up/move up"...he used both of these statements so I'm not sure what he means by this. When I researched this I didn't find proof anywhere that teeth do this. I left defeated and embarrassed. Not a great first impression of dentists in Virginia.

Dr was honest and explained everything clearly

Staff was very professional, competent, and informative.

Staff were very friendly and it wasn’t a long wait. Everyone was so kind.

Professional, timely, and pleasant.

All of the staff and doctors are very friendly, patience, helpful and provide in detail of the detail reatment plan.