everyone was nice and friendly

I had made the appointment over the phone with a gentleman named Jeff. He said I would be able to schedule a wisdom tooth extraction at 3:00pm yesterday, Wednesday the 27th, at a max of $300 out of pocket. He was very kind and pleasant to speak to, but I would later find out he provided me very incorrect information. When I arrived at the office, the secretary said the same thing he did at check in, and confirmed a max $300 out of pocket cost for the extraction. I was called back at approx 3:15, had some initial x-rays taken, and was then left alone in the theatre (4) until approximately 4:30pm. At that point, only two back end staff remained. The doctor (female) complained to the assistant that no diagnostic tools or materials were ready yet despite my having waited for over an hour. She explained that they were the only two remaining staff in the back and seemed a bit frazzled and agitated, which I could understand. She was breathing very hard as if out of breath. However, she did a brief exam and then said she’d make an appointment with the oral surgeon. I was taken aback and confused at this point, because at no point was it confirmed this was a consult - I expected the extraction that day. The doctor confirmed the oral surgeon was not in today and was taken aback by my question - seemingly as if it was a silly thing to have thought or asked. The doctor then asked if I had any allergies, though they were listed on my chart during intake. When I mentioned both my penicillin allergy & sulfa allergy, she looked at me and said, “I don’t like that” with a bit of an attitude and asked me if a Z-pack would be okay. I stated that I assumed so, as I only knew of the two allergies. She told me it was not as strong as penicillin, but I affirmed again I could not take it. She also prescribed me 600mg ibuprofen, which was appreciated. The interaction was fine, otherwise, but it was clear she and the other staff member were over exerted and stressed due to being alone at the end of their shift, and I believe this negatively impacted my experience.The woman who helped me schedule my follow up appointment with the surgeon, Jill, was very helpful and gave me more confidence in the practice. She was well organized & had the most accurate sense of what was occurring in the office. Jill told me the extraction would actually cost $480 out of pocket, and possibly more due to follow up costs.

The dentist I saw today doesn’t do root canals. Never heard of a dentist that didn’t do root canals.

The staff and doctors talk to everyone like they are important to them and each individuals problems matter.

Very polite, efficient and communicates information very thoroughly so that you can understand.

Very nice dental practice. The staff is friendly and the facility is extremely clean. Dr. Oh was very kind and conscientious. Explained my treatment plan thoroughly. I highly recommend this dental practice.

The staff was helpful and courteous and the Doctor did his job. As a senior with no insurance paid by care credit card you should have given a discount because your staff didn’t have to fight insurance for it.

Everyone was extremely nice, friendly and explained everything as we went through my visit.

Long wait, but the staff were very friendly and helpful

Experience was good for initial visit.Follow up was slightly lacking. RXs were not called in for 3 days, and only after I contacted the office.