Unfortunately a lot of the repairs here get left unattended due to the lack of "budget" or mismanagement of the "budget" allowed for the apartment complex. The maintenance Manager, Peter, and his team are great! He is very knowledgeable and actually cares about the work he does here, however based on my personal experience there a lot of things the maintenance team are unable to accomplish due to the "policies" or the available "budget". Take my sliding glass door for example. We created a maintenance request due to the sliding glass door being loud, bumpy and destructive as it grinds open and closed. (This not only impacts us, as it is extremely loud to our below neighbors). This issue is due to either build up in the wheels or broken wheels, which require replacement or cleaning. Unfortunately, The slider has no space on top to be lifted within the track so the wheels cannot be replaced or cleaned. This requires a construction team to come and remove the framing so they can take the slider off the track and fix it properly, HOWEVER, the budget is NOT there for these types of repairs. Second, there is ONLY 1 guy available for this type of work and he covers all the apartments owned by GHP, so GOOD LUCK with that. This failure to properly fix reported issues is a violation of our Renters rights. This issue has forced me to take matters into my own hands as the issue was NOT Resolved and my neighbors have complained several times of the loud grinding vibrations caused when we open our Sliding Glass Door. I spent hours on my hands and knees, manually cleaning the track with several different cleaning products. I have also lubricated the track to provide a temporary fix however this issue still needs to be addressed immediately as there is build up of debris in the wheels and this temporary fix does NOT last long. Hopefully this feedback ACTUALLY brings a resolution to this issue.
Kevin
•
Nov 6, 2024
5.0/5
5.0/5
Very fast service and friendly crew.
Catrina
•
Oct 18, 2024
5.0/5
5.0/5
Diamond Park is a great apartment complex. The office and maintenance is always respectful and attentive. They listen to your concerns and always finds a resolution. The only down fall is the parking. There are so many reserved/ guests parking that it limits parking for homeowners. the street parking in front of Building 4 is a nightmare. I love living here . Thank you Diamond Park for your on going love and support of having a beautiful community. Keep up the great work.
Kevin
•
Oct 15, 2024
5.0/5
5.0/5
I had an issue with the mover's and Claudia went above and beyond to assist me with getting it resolved. She made my move in very pleasant.
Amaya
•
Oct 13, 2024
5.0/5
5.0/5
Fast an very nice
Sonia
•
Sep 25, 2024
5.0/5
5.0/5
Great people, great community
Lina
•
Sep 21, 2024
5.0/5
5.0/5
The maintenance staff is always very professional and have excellent customer service
Barbara
•
Sep 1, 2024
5.0/5
5.0/5
I would recommend this apartment community to my friends and family members because when ever I need something to be fixed it's always done very quickly and efficiently and the people here are always very kind and courteous.
Catrina
•
Aug 24, 2024
5.0/5
5.0/5
Office personnel Nora was very friendly and helpful in putting in my work order ticket. She is very sweet and she is outgoing and cheerful. The maintenance gentleman that completed the order was very respectful and polite and he cleaned any and all mess’ that was left behind. Thank you Diamond Park for your continuous exceptional service that you provide to your residents.
Unfortunately a lot of the repairs here get left unattended due to the lack of "budget" or mismanagement of the "budget" allowed for the apartment complex. The maintenance Manager, Peter, and his team are great! He is very knowledgeable and actually cares about the work he does here, however based on my personal experience there a lot of things the maintenance team are unable to accomplish due to the "policies" or the available "budget". Take my sliding glass door for example. We created a maintenance request due to the sliding glass door being loud, bumpy and destructive as it grinds open and closed. (This not only impacts us, as it is extremely loud to our below neighbors). This issue is due to either build up in the wheels or broken wheels, which require replacement or cleaning. Unfortunately, The slider has no space on top to be lifted within the track so the wheels cannot be replaced or cleaned. This requires a construction team to come and remove the framing so they can take the slider off the track and fix it properly, HOWEVER, the budget is NOT there for these types of repairs. Second, there is ONLY 1 guy available for this type of work and he covers all the apartments owned by GHP, so GOOD LUCK with that. This failure to properly fix reported issues is a violation of our Renters rights. This issue has forced me to take matters into my own hands as the issue was NOT Resolved and my neighbors have complained several times of the loud grinding vibrations caused when we open our Sliding Glass Door. I spent hours on my hands and knees, manually cleaning the track with several different cleaning products. I have also lubricated the track to provide a temporary fix however this issue still needs to be addressed immediately as there is build up of debris in the wheels and this temporary fix does NOT last long. Hopefully this feedback ACTUALLY brings a resolution to this issue.
Kevin
•
Nov 6, 2024
5.0/5
5.0/5
Very fast service and friendly crew.
Catrina
•
Oct 18, 2024
5.0/5
5.0/5
Diamond Park is a great apartment complex. The office and maintenance is always respectful and attentive. They listen to your concerns and always finds a resolution. The only down fall is the parking. There are so many reserved/ guests parking that it limits parking for homeowners. the street parking in front of Building 4 is a nightmare. I love living here . Thank you Diamond Park for your on going love and support of having a beautiful community. Keep up the great work.
Kevin
•
Oct 15, 2024
5.0/5
5.0/5
I had an issue with the mover's and Claudia went above and beyond to assist me with getting it resolved. She made my move in very pleasant.
Amaya
•
Oct 13, 2024
5.0/5
5.0/5
Fast an very nice
Sonia
•
Sep 25, 2024
5.0/5
5.0/5
Great people, great community
Lina
•
Sep 21, 2024
5.0/5
5.0/5
The maintenance staff is always very professional and have excellent customer service
Barbara
•
Sep 1, 2024
5.0/5
5.0/5
I would recommend this apartment community to my friends and family members because when ever I need something to be fixed it's always done very quickly and efficiently and the people here are always very kind and courteous.
Catrina
•
Aug 24, 2024
5.0/5
5.0/5
Office personnel Nora was very friendly and helpful in putting in my work order ticket. She is very sweet and she is outgoing and cheerful. The maintenance gentleman that completed the order was very respectful and polite and he cleaned any and all mess’ that was left behind. Thank you Diamond Park for your continuous exceptional service that you provide to your residents.