The provider was late to the visit and then rushed through the entire thing. I also expressed some issues I had been experiencing and she responded by saying “you probably just don’t like your partner” and then laughing. It was very uncomfortable in what was supposed to be a vulnerable and open space.

My appointment was scheduled for 8:45 am with a midwife I hadn’t seen before, I wasn’t seen until 11:30 am. That was over 3 hours just for a quick check in appt. Also I’d like to mention I’ve had a great pregnancy journey so far which I let the midwife know immediately and it seemed like the whole appointment she was giving me negative information that should make me worry or fearful. I’m sure she was just trying to be informative but I walked in to that office feeling great and left feeling anxious and worried for no reason. I would like to opt out of seeing that midwife again please. Thank you.

Great service, provider responded to my questions and requests carefully and responded to them well. All the staff from other departments (reception, nurses, lab) also are helpful and friendly!

Dr.Rubeo was nice, but I felt like he was scattered and not prepared. He never made eye contact and when he asked me if I had questions or concerns, it felt rushed and insincere. I liked my experience with everyone else way better than with him.

Would still like a call back since I never spoke with a billing rep

I did not have a great experience with Dr. Rubeo. He didn’t really listen to my concerns and seemed like he had already made up his mind about how he wanted to proceed. Once I was able to reiterate what my concerns were he finally asked why I was opposed to the direction he wanted to take. I felt unheard, unsupported, and like my care wasn’t individualized. I felt like I was trying to be sold on a plan that I did not want. I did not feel empowered.

Patient care navigator Katie has zero follow through. I had to file a claim just to get her to call me back and that took 5+ days. Emails go unanswered, voicemails go unreturned.My appointment was canceled due to the Midwife not working that day and it took 2+ weeks to be able to come in following the cancellation. Office staff doesn’t return voicemails(2) or call back when it’s my turn in queue. I’ve been put on hold for 35+ minutes and then disconnected. It’s a huge problem when only the care navigator can schedule the first appointment and no other representative for Diana Health can.None of my labs/forms/paperwork was available to be found for my appointment and the doctor had to leave the exam room more than twice to go find the patient care navigator. I am signed up to not receive text messages from Diana Health, and have been receiving them. I submitted new patient paperwork three times and keep getting emails about it/Office staff says I haven’t done it but Katie confirmed I have. I understand you have a new computer system.Midwife Woo has terrible bedside manner. Her first words to me were “ what’s going on with you? I might be sending you to the hospital” How about an introduction and a handshake first? Nothing about my first appointment or anything leading up to it was handled professionally and politely. I then was blamed for waiting too long to come in and had to explain that I had two prior appointments that were canceled on your end. Instead of being quiet and listening to my baby’s heartbeat, she talked at me the whole time about referring me out to a MFM. Nothing about this appointment was warm and caring. I am having to defend myself and grin/bear it.

I came in for concerns about my breast leaking and I’ve had 3 aunts with breast cancer. Also wanted my testosterone level checked. First of all, I feel like I was rushed through because of double booking. There were so many people in the waiting room. Even the nurse said we had to hurry because we were already pretty far into my appointment. I don’t feel like a normal amount of questions were asked for this type of appointment. Even my rheumatologist had asked me if I’ve had any recent weight gain, if I can tell if I’ve been ovulating regularly, etc. None of that was asked. Maybe it wasn’t relevant? But I have had recent weight gain and other issues and I didn’t even get a chance to say any of that because everything was so rushed. Everything except for lab work. Got back there where there were 2 other women waiting. Waited 20 minutes and no one had called even the other two women so I walked out. I was going to let the front know but by that point there were about 7 people waiting in line because of the before mentioned double booking. I have been so concerned about this issue and I’m still concerned and got no warmth from this office. Just felt like I was herded through and no time was spent with me. Now I have to start from square one someplace else.

The ai chat robot kept breaking up when it was speaking making it impossible to hear what the options were. It wasn’t understanding me either. I couldn’t get through to someone so I just ended up using the app to speak to the admin team at my local office

My experience at Diana Health was good. Staff is friendly. What l didn't like is that on of the staff was asking too personal questions which l didn't appreciate.